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Questrade Financial Group
Operations Leader in Financial TransfersQuestrade Financial Group • Winnipeg, Canada
Operations Leader in Financial Transfers

Operations Leader in Financial Transfers

Questrade Financial Group • Winnipeg, Canada
2 days ago
Job type
  • Full-time
Job description
Join Questrade as the Director, Operations to revolutionize Account Transfers. This executive role prioritizes operational excellence and customer experience in a hybrid work setting.

As the business owner of the Account Transfers lifecycle, you will integrate strategic product innovations and enhance client journeys. Your experience in financial services will guide Questrade's commitment to delivering automated, self-service solutions. Collaborating with various teams, you will shape the future of account transfer processes.

Key Responsibilities: • Establish a command center focusing on first contact resolution and transparency • Optimize workflows during peak volumes while maintaining service levels • Embed a culture of accountability among service associates • Control departmental performance metrics related to transfer processes • Identify manual bottlenecks and advocate for automation initiatives

Requirements: • 10+ years in Fintech or Financial Services, with B2B experience • 5+ years in leadership roles managing large teams • University-level education; Master's or CFA is a plus • Practical experience with client-facing operations and service teams • Expertise in utilizing workforce management tools

Drive transformation through innovation and operational strategy as Questrade’s Director of Operations. #J-18808-Ljbffr
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Operations Leader in Financial Transfers • Winnipeg, Canada

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