Job Description
What is the opportunity?Identify cross-selling opportunities and deliver exceptional service to achieve regional sales targets while promoting group block retention and persistency rates.
Independently address client and advisor inquiries, determining appropriate actions for complex issues with minimal management involvement. Proactively recommend solutions to enhance problem resolution.
Establish and maintain strong relationships with producers, group plan administrators, and advisors to foster collaboration and trust.
Assist Sales Consultants in identifying opportunities for premium growth, including participating in advisor meetings, delivering compelling presentations, preparing documents, and coordinating reports.
Process client requests for policy terminations, Agent of Record transfers, plan design changes, legal name updates, billing adjustments, and other administrative tasks.
Conduct in-person and virtual (e.g., Webex) meetings with plan administrators and brokers to strengthen relationships and address needs.
Ensure accurate producer contact information and records in Salesforce.com, Licensing, and Compensation systems.
Strong knowledge of Group Health and Dental products.
Valid Alberta driver’s license and access to an insured vehicle.
Proven oral and written communication skills.
Excellent time management and organizational abilities.
Demonstrated account management and problem-resolution skills.
Confidence and proficiency in delivering presentations.
Comprehensive product knowledge across all Group lines of business, including Disability and Individual Insurance.
Minimum of 2 years of experience in the employee benefits service industry.
Proficiency in systems such as Salesforce.com, Content Manager, Microsoft Office, and Group Portal.
Professional designations such as GBA (Group Benefits Associate) or CEBS (Certified Employee Benefit Specialist).
A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Access to a variety of job opportunities across business and geographies
RBCI software tools to boost your productivity
Address:
10111 104 AVE NW:EDMONTONCity:
EdmontonCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
RegularPay Type:
SalariedPosted Date:
2026-05-19Application Deadline:
2026-06-15Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Senior Client Relationship Specialist - Group Benefits • 10111 104 AVE NW:EDMONTON
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