Operational Support and Customer Service

Job Description

Do you have an eye for the details for operational efficiency in a business? Are you a driven high energy professional looking to launch you career in business learning from the ground up? If this sounds like you, apply to our vacant role now!

As an operational support and customer service teammate you will learn hands-on and receive the guidance, mentoring, and support you need to be successful in your career at EMCO. The ideal candidate is someone that takes ownership of working in a warehouse environment for the first 3-6 months and focused on learning the foundation of our business. You need to be hard working, quick learner, great with people and able to work collaboratively in a team environment.

Although we are looking for a candidate that focuses and strives on operational efficiency, successful graduates of the program have continued their careers with EMCO in various positions such as Senior Account Managers, Technical Sales Specialists, Purchasers, Operations Managers and Profit Centre Managers!

Phase 1 -Warehouse Logistics

• Learn the products we sell, how they get from the vendor to the customer and understand all levels of sales support.

Phase 2 - Counter Sales

• Get involved in our customer service, counter sales, order management, inventory and pricing controls, credit management, financial statements and much more...

Phase 3 - Administration and Operational Support

• Learn about our accounts payable process, accounts receivable process, daily tendering and processing customer invoices, and introduction into purchasing and pricing.

Phase 4 - Operations Management

• Own the operational segment of the business with a focus on purchasing, pricing, training teammates, inventory management, and much more!

Qualifications

• College and/or University degree
• Customer Service/Customer facing interaction experience required
• Positive attitude and results oriented mindset
• Work well in a support and team based environment with minimal supervision
• Sales and/or Operations background and experience preferred
• Excellent customer service and organizational skills
• Desire to develop, learn and grow
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

Additional Information

What EMCO Offers You:

• A world-class development program tailored for you
• Great mentors and on-the-job training
• Growth potential with competitive salary, and profit sharing
• A career with a solid, stable company with strong core values
• Full benefits and pension package
• A commitment to internal promotion

Salary Range: $45,000 - $65,000

Salary Range is based on total compensation for a first year teammate in the Operational Support and Customer Service role. It is a combination of base salary plus profit sharing based on performance of the individual as well as the business.

Emco is an equal opportunity employer and is committed to maintaining a barrier free workplace where all employees can contribute to their fullest potential. We welcome all applications to ensure we have an inclusive workforce that reflects the diversity of the customers and communities in which we live and serve. Should you require an accommodation as part of the recruitment process, please let us know and we will work with you to meet your needs.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.