IT Help Desk

Summary

Mandatory Experience

• Providing problem recognition, isolation, research, resolution and follow-up
• Providing 1st or 2nd level technical support by telephone or in person
• Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups
• Escalating more complex problems to senior support personnel to expedite resolution
• Assisting with the automation of desktop computer build processes and packaging applications
• Troubleshooting and resolving network problems
• Creating problem and resolution logs for help desk activities
• Ensuring technical support issues are resolved in a prompt and efficient manner