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IT Help DeskLabor Tek • Ottawa, ON
IT Help Desk

IT Help Desk

Labor Tek • Ottawa, ON
30+ days ago
Job type
  • Temporary
Job description

Summary

Mandatory Experience

  • Providing problem recognition, isolation, research, resolution and follow-up
  • Providing 1st or 2nd level technical support by telephone or in person
  • Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups
  • Escalating more complex problems to senior support personnel to expedite resolution
  • Assisting with the automation of desktop computer build processes and packaging applications
  • Troubleshooting and resolving network problems
  • Creating problem and resolution logs for help desk activities
  • Ensuring technical support issues are resolved in a prompt and efficient manner
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IT Help Desk • Ottawa, ON

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