Providing problem recognition, isolation, research, resolution and follow-up
Providing 1st or 2nd level technical support by telephone or in person
Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups
Escalating more complex problems to senior support personnel to expedite resolution
Assisting with the automation of desktop computer build processes and packaging applications
Troubleshooting and resolving network problems
Creating problem and resolution logs for help desk activities
Ensuring technical support issues are resolved in a prompt and efficient manner
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IT Help Desk • Ottawa, ON
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