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Conversational AI Architect at BellBell • Vancouver, Metro Vancouver Regional District, Canada
Conversational AI Architect at Bell

Conversational AI Architect at Bell

Bell • Vancouver, Metro Vancouver Regional District, Canada
2 days ago
Job type
  • Full-time
Job description
Become a key player at Bell as a Conversational AI Architect, driving innovative virtual assistant solutions. Engage with cross-functional teams to craft seamless interactions on diverse platforms. In this senior role, you will design end-to-end architectures for chatbots and voice bots, leveraging your expertise in Natural Language Understanding and Large Language Models. Working within an Agile framework, you'll ensure that solutions are secure, scalable, and meet enterprise governance standards. Your contributions will directly influence user satisfaction and system reliability. Key Responsibilities: • Design conversational AI platforms, including chatbots and voice assistants • Implement LLM-based architectures and orchestration layers • Lead multi-channel conversational framework development • Establish KPIs and monitor system performance • Collaborate on best practices for dialogue design and human escalation Requirements: • 5+ years in designing customer-centric conversational experiences • Expert-level knowledge of NLU and LLMs • Proficient with platforms like Dialogflow CX • Familiarity with cloud services (GCP, Azure) • Strong communication skills for stakeholder engagement Shape the future of AI interactions at Bell through your architectural expertise! #J-18808-Ljbffr
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Conversational AI Architect at Bell • Vancouver, Metro Vancouver Regional District, Canada

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