Front Desk Manager

Company Description

As Front Desk Manager, you will lead and inspire the Front Office team to deliver exceptional guest experiences from arrival to departure. You will ensure seamless operations at the Front Desk while upholding the highest standards of luxury hospitality and Forbes 5-Star service.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $77,500.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Opportunity to shape and innovate elevated guest experiences
• Work alongside passionate, service-driven professionals
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Lead, mentor, and support the Front Desk team to consistently deliver outstanding guest service
• Ensure all arrival and departure experiences are seamless, personalized, and efficient
• Oversee daily Front Office operations, including scheduling, staffing, and workflow management
• Handle guest concerns and escalations with professionalism, empathy, and prompt resolution
• Monitor and maintain service standards, ensuring alignment with Forbes 5-Star expectations
• Collaborate with Housekeeping, Royal Service, Concierge, and other departments to ensure smooth operations
• Review daily reports, VIP arrivals, and special requests to ensure all details are executed flawlessly
• Drive upselling opportunities and maximize room revenue
• Support recruitment, onboarding, training, and performance management of team members
• Ensure compliance with hotel policies, procedures, and health & safety standards
• Other duties assigned

Qualifications

Your experience and skills include:

• Previous Front Office leadership experience in a luxury hotel environment
• Strong leadership, coaching, and team development skills
• Excellent communication and problem-solving abilities
• Proven ability to handle high-pressure situations with professionalism
• Strong organizational and multitasking skills
• Experience with property management systems (e.g., Opera Cloud)
• Flexible availability, including evenings, weekends, and holidays

Additional Information

Your team and working environment:

You will lead a dynamic Front Office team in a fast-paced luxury environment, where attention to detail and genuine guest care create unforgettable experiences. Collaboration and a passion for excellence define the culture.

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS