Talent.com
Bedford Ready Mix
Customer Service Representative - Order DeskBedford Ready Mix • Lower Sackville, NS, Canada
Customer Service Representative - Order Desk

Customer Service Representative - Order Desk

Bedford Ready Mix • Lower Sackville, NS, Canada
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

  • Manage high-volume inbound and outbound customer calls in a professional and efficient manner
  • Accurately process sales orders, quotes, and customer inquiries
  • Take and enter orders with a high degree of accuracy, ensuring all required details are captured
  • Assist customers with product inquiries, order placement, order tracking, and issue resolution
  • Schedule delivery times and coordinate closely with customers and dispatch to ensure timely service
  • Proactively follow up with customers regarding orders, changes, or service updates
  • Monitor order progress and adjust schedules as required to meet delivery commitments
  • Continuously assess and optimize scheduling to support operational efficiency
  • Verify order accuracy prior to dispatch to minimize errors and delays
  • Provide backup support for dispatch functions as required
  • Perform other related duties as assigned

Technical Requirements

  • Previous Customer Service Representative experience required, with a focus on inbound and outbound call handling
  • Strong computer skills, including experience with order entry systems and Microsoft Office
  • Experience working in an order desk, dispatch, or call centre environment is considered a strong asset
  • Familiarity with Halifax Regional Municipality (HRM) roadways is an asset
  • Experience in the concrete, construction, or trucking industry is a definite asset

Business Competencies

  • Exceptional attention to detail and accuracy in a high-volume environment
  • Strong communication skills with a professional and customer-focused approach
  • Proven ability to multi-task, prioritize, and manage competing demands
  • Strong problem-solving skills, with the ability to quickly adapt to changing schedules and customer needs
  • Ability to remain calm and effective under pressure in a fast-paced, deadline-driven environment

Work Environment & Cultural Expectations

  • This position involves long workdays and early morning starts.
  • Ability to work early mornings, days, and evening shifts based on operational needs
  • Extended hours based on operational needs
  • Participation in a rotating Closing and Saturday schedules
  • Ability to thrive in a high-volume, fast-paced order desk environment
  • Collaborative team player who can work effectively within a diverse workforce

As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options. Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.

Create a job alert for this search

Customer Service Representative - Order Desk • Lower Sackville, NS, Canada

Similar jobs

Retail Sales Representative

Ritchie's Flooring WarehouseDartmouth, NS, CA
Full-time

We are seeking a motivated and customer-focused Retail Sales Representative to join our team.The ideal candidate will play a vital role in delivering an exceptional in-store experience, assisting c... Show more

 • Promoted

Senior Service Technician

Canadian SolarNS, CA
Full-time

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide.As a leading manufacturer of solar panels, inverters, and energy sto... Show more

 • Promoted

Senior Battery Storage Field Technician

CSI Solar Co., LtdNS, CA
Full-time

A leading renewable energy company is seeking a Sr.Service Technician to join their Nova Scotia team.This role involves commissioning and maintaining energy storage systems, ensuring compliance wit... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative

Municipal Group of CompaniesGoodwood, NS, CA
Full-time +1

Halifax C&D Recycling, part of the Municipal Group of Companies, is currently seeking a bright individual for the permanent, full-time position as a Customer Service Representative to join our oper... Show more

 • Promoted

Bilingual German Call Center Representative

MCINS, CA
Full-time

Remote Work‑at‑Home | Canada – Bilingual Call Center Representative (English & German).MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to clients.Handle... Show more

 • Promoted

Inside Sales Representative

O'Regan's Automotive GroupDartmouth, NS, CA
Full-time

We are currently looking to fill the position of Inside Sales Representative.The Inside Sales Representative manages the customer experience from the initial point of contact to the appointment sta... Show more

 • Promoted

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecSantanaville, NS, Canada
Remote
Part-time

Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more

 • Promoted

Représentant (e) du service à la clientèle / Representative Client Service

ADPDartmouth, NS, CA
Full-time

Client Services Representative – Small Business Solutions.As a Client Services Representative within Small Business Solutions at ADP, you will use our top‑ranked training programs and world‑class s... Show more

 • Promoted

Customer Service Representative – Order Desk

OSCO Construction GroupLower Sackville, NS, CA
Full-time

Reporting to the Operations Manager, the Customer Service Representative (Order Desk) is responsible for delivering high-quality customer service through high-volume inbound and outbound calls, ens... Show more

 • Promoted

Outside Sales Representative

Parts For Trucks, Inc.Dartmouth, NS, CA
Full-time

Parts for Truckshas been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years.With a strong commitment to customer satisfaction, we serve clients co... Show more

 • Promoted

Bilingual Customer Service Representative - Technical

Moneris SolutionsLower Sackville, NS, CA
Full-time

Your Moneris Career - The OpportunityAs part of the technical Customer Experience (CEx) team, you will provide Customer Service Excellence to Moneris merchants and provide detailed technical POS tr... Show more

 • Promoted

Customer Service Associate

DOLLAR TREE STORES CANADA, INC.Bedford, NS, CA
Full-time

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Assist customers with questions and recommendations.Manage sales transactions ... Show more

 • Promoted

Field Service Operations - Superintendent Engineer

Everllence BeneluxDartmouth, NS, CA
Full-time

Field Service Operations - Superintendent Engineer.MAN Energy Solutions provides advanced engineering solutions across marine, energy and industrial sectors, supporting sustainable, carbon‑neutral ... Show more

 • Promoted

Inside Sales Representative- Industrial Components

WajaxDartmouth, NS, CA
Full-time

Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.Provide consistently elevated levels of customer service to cu... Show more

 • Promoted

Overnight Customer Service Representative -ACT

Circle KEnfield, NS, CA
Full-time

As a Customer Service Representative, You Will Enjoy.Opportunities for fast career advancement.Years of Service Recognition Program.Supporting Work Permit holders through PNP (some conditions may a... Show more

 • Promoted

Insurance Sales Representative

Combined InsuranceDartmouth, NS, CA
Full-time

Are you an enthusiastic, results-driven individual with a desire for independence and flexibility in how you manage your workday? Do you want to make a meaningful impact in your community and in th... Show more

 • Promoted

Distribution Center Supervisor

Drake InternationalDartmouth, NS, CA
Full-time

Drake International is partnering with a well-established national distribution organization to hire a Distribution Centre Supervisor (Evening Shift) for their Dartmouth operation.This is a key lea... Show more

 • Promoted

Old Navy Customer Service Associate

Old NavyDartmouth, NS, CA
Full-time

Join Old Navy as a Customer Service Associate for a chance to make shopping enjoyable and engaging.Utilize your communication skills to connect with customers and drive satisfaction.As a Full-Time ... Show more