Application Analyst - Intermediate (Onsite) JP932

Project Name:
Court Technology Services – Applications Management

Scope:
Reporting to the Director, Application Management & Data Services, the Application Analyst serves as a vital bridge between the judiciary, court operations, and technical delivery teams. This role is responsible for the functional health and service quality of the Court Technology Services (CTS) portfolio, including legacy court applications and modern applications and data platforms.

The Application Analyst's primary focus is to ensure that application services are reliable, secure, and aligned with the Justice outcomes. You will play a key role in professionalizing our service delivery by helping implement standardized ITSM processes (incident, change, and request management) to replace disparate legacy tracking methods. While maintaining a broad awareness of the underlying technology - including cloud environments and data platforms - your value lies in your ability to translate complex business needs into technical requirements, manage vendor performance, and ensure that court data remains a secure, strategic asset. This role requires a T-shaped professional who pairs functional expertise with the communication skills necessary to support stakeholders across Alberta's three courts.

Duties:
Service Management & ITSM Transition
Standardize Operations: Lead the transition from ad-hoc support (emails/legacy tools) to a unified ITSM framework (e.g., ServiceNow/Jira), designing workflows for incident and service request tracking.
Incident Coordination: Act as the functional lead for major incidents; you will coordinate communication and resolution efforts for critical system outages affecting court operations.
Change & Release Oversight: Facilitate the change management process to ensure updates to legacy systems and new digital products are deployed with minimal risk to judicial continuity.

Application Stewardship & Business Analysis
Judicial Liaison: Gather and document complex requirements from end-users, including Justices and court staff, ensuring technical solutions support the unique needs of the courtroom.
Vendor & Product Oversight: Monitor the delivery of application services provided by external vendors and internal product teams, ensuring they meet established SLAs and quality standards.
Knowledge Management: Establish and maintain a central knowledge hub, including user guides and technical documentation, to foster shared learning across teams of varying maturity levels.

Data Governance & Platform Support
Security & Compliance: Ensure all application activities and data management protocols adhere to required regulations and judicial confidentiality requirements.
Strategic Analytics Support: Provide functional support for data platforms (such as Snowflake); while not performing deep-level coding, you will oversee user access audits, data visualization dashboards, and the integrity of data warehouses.
Transition Management: Oversee the functional migration of applications and data between environments (Dev/Prod) or from legacy on-premises hosting to cloud-based services (Azure/AWS).

Process Improvement & Risk Mitigation
Optimization: Analyze existing application workflows and provide recommendations for process improvements to enhance the scalability and stability of court services.
Disaster Recovery Support: Participate in the design and testing of business continuity plans to ensure the tri-court system is resilient against data loss or prolonged outages.
Reporting: Transform technical data into meaningful analytics and status reports to support executive decision-making within the Court Technology Services portfolio.