Project Coordinator

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career. ROBINSON’s Project Coordinator is a key role as it acts as the liaison between Customers, Outside Sales, Inside Sales, Vendors, and the internal ROBINSON teams. The Project Coordinator uses their organization, communication, problem solving abilities, and customer service skills to ensure an easy & enjoyable experience for all stakeholders. We are looking for someone with experience in the plumbing and/or lighting industry, with strong attention to detail, ability to manage multiple projects at once, and top-notch customer service skills, to join our team! What You Will Do: - Maintain and manage all project records - Answer customer inquiries - Prepare quotes for customers - Provide product specification packages for customers - Communicate and exchange information with customers, suppliers, contractors, and company sales staff to ensure project in on track - Coordinate with manufactures and reps on ETA's and product availability - Schedule orders based on customers requirements for job - Coordinate ordering and delivery of customer orders - Coordinate product deliveries to job sites, source alternative product if required - Notify Outside Sales of any issues with orders - Review and action change orders and addendums - Process customer returns with the approval of the Outside Sales representative - Follow-up with vendors on issues related to customer's orders - Partner and work with Credit Department - Point of contact for billing inquiries on projects About You: - You have prior experience working in a lighting or plumbing wholesale branch. Previous experience as a Project Coordinator in a related industry is a strong asset - Collaboration is at the core of success! You understand how important it is to work together to deliver excellent service & an outstanding experience - You are detailed orientated, responsive, and resourceful - You are able to effectively manage multiple projects, priorities and deadlines and have an innate ability to identify roadblocks and execute solutions - You connect with the ROBINSON brand & mission - You can learn and navigate through various computer systems and applications ROBINSON values your experience and recognizes the contributions you make to the success of our business. Your starting pay will be based on the skills and experience you bring to the role, with opportunities to earn more as you grow and develop with us. Your salary will be supplemented with monthly bonus opportunities, annual profit share, wellness days, RRSP program and a generous benefits package. Visit our careers site to explore more opportunities with ROBINSON SUPPLY Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 34 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work. ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process. Thank you to all interested candidates, only those selected for an interview will be contacted.