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PT Count Team Attendant-TICGreat Canadian Entertainment • Gananoque, ON, Canada
PT Count Team Attendant-TIC

PT Count Team Attendant-TIC

Great Canadian Entertainment • Gananoque, ON, Canada
13 days ago
Job type
  • Full-time
Job description

Position Summary:

This position is responsible for the counting and movement of cash assets from the gaming floor. Under the supervision of the Operations Manager or Count Supervisor, this role contributes to a safe and welcoming work environment for all employees. Ensure adherence to all policies and procedures and positively contributes to an entrepreneurial culture that is nimble, energized growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

  • Exceeds guest expectations by providing outstanding customer service.
  • Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
  • Participates in the implementation of the departmental strategic plans
  • Counts bills, coins and cash equivalents
  • Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
  • Pulling drop boxes out of slot machines and replacing with new drop boxes
  • Monitors and reports all discrepancies and suspicious cash activities
  • Verifies and reconciles before and after counts
  • Bags, bundles, secures and transports counts
  • Provides information for reporting purposes
  • Communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
  • Contributes toward workplace health, safety, and wellness initiatives
  • Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
  • Performs other duties as assigned or directed and assist other co-workers as needed

Education & Qualification Requirements

  • People-focused and committed to service excellence
  • Proactive and solution-oriented with a drive to succeed
  • High school diploma required
  • Customer service skills
  • Strong mathematical skills
  • Strong verbal and written communication skills
  • Second language an asset
  • Ability to be adaptable and flexible with work schedule
  • Smart Serve certification
  • Required lifting up to 50 pounds and pushing a cart up to 250 pounds
  • Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming
  • Commission of Ontario

Working Environment Considerations:


Regular casino, standing or walking for long periods of time, some exposure to noise and conflict, nontraditional work hours.

Minimum Rate (CAD $) | Minimum Salary (CAD $) 22.89 Job Rate (CAD $) | Midpoint Salary (CAD $) 22.89 Maximum Rate (CAD $) | Maximum Salary (CAD $) 22.89
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PT Count Team Attendant-TIC • Gananoque, ON, Canada

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