Assistant General Manager

Crew HR is seeking an Assistant General Manager for our client, Gibbons Whistler. ASSISTANT GENERAL MANAGER – BLACK’S PUB - Are you a high-energy, hands-on hospitality leader with a passion for creating unforgettable guest experiences in a fast-paced, mountain-town environment? - Do you thrive in busy, high-volume restaurants where every shift brings energy, variety, and opportunity? - Are you driven by building strong teams, elevating service standards, and leading with both heart and accountability? - Do you love balancing operations, culture, and performance while still being close to the action on the floor? - Are you confident working with financials, systems, and strategy while never losing sight of the guest experience? - Do you want to grow your career in one of Whistler’s most iconic hospitality destinations? ABOUT GIBBONS & BLACK’S PUB Since 1979, Gibbons Whistler has been the backbone of Whistler hospitality, creating unforgettable experiences and making people happy. From legendary après-ski energy at The Longhorn Saloon to world-class food and adventure offerings, we bring people together through memorable moments. We are a culture-first company, rooted in our Core Values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. Every decision, every interaction, every initiative is guided by these principles. Black's Pub is a warm, lively pub and restaurant located at the base of Whistler Mountain, featuring a vibrant year-round atmosphere and one of the most iconic patios in the village with sweeping mountain views. It is a go-to gathering place for both locals and visitors, serving breakfast, classic comfort food, and elevated pub favourites, alongside a lively bar program featuring local craft beers, curated wines, and creative cocktails, all brought to life through authentic Whistler hospitality. THIS IS FOR YOU IF: - You are a natural leader who inspires trust, consistency, and high performance in your team - You thrive in high-energy, high-volume environments and stay calm, focused, and solutions-oriented under pressure - You are passionate about delivering exceptional guest experiences and creating a fun, welcoming atmosphere - You are operationally strong and commercially aware, balancing guest experience with business performance - You take pride in developing people, coaching, mentoring, and building confident, capable teams - You are adaptable and resilient, embracing the pace and unpredictability of resort hospitality - You lead with presence on the floor, setting the tone for service, culture, and standards every shift IN THE ROLE, YOU WILL BE: - Leading daily operations with a strong floor presence and full accountability for guest experience and service standards - Supporting scheduling, training, coaching, and development of team members to drive performance and engagement - Assisting with recruitment and onboarding of top hospitality talent - Monitoring and supporting financial performance, including labour, revenue, and cost control metrics - Overseeing daily inventory management and ensuring operational readiness for each service period - Maintaining compliance with all liquor licensing, health, and safety regulations - Supporting execution of events, promotions, and seasonal programming that drive traffic and guest engagement - Championing a positive, high-energy workplace culture aligned with hospitality excellence - Working closely with leadership to continuously improve systems, service flow, and guest experience - EXPERIENCE REQUIRED - 2+ years of progressive hospitality leadership experience in a high-volume restaurant, pub, or resort environment - Proven ability to lead teams in fast-paced, guest-facing operations - Strong operational understanding including service standards, labour management, and floor execution - Comfort working with financials, KPIs, and operational reporting - Excellent communication skills with the ability to lead, motivate, and influence teams - Proficiency in Microsoft Office, POS systems, and scheduling/timekeeping software, with a comfort for leveraging technology to optimize operations - Valid Serving It Right & First Aid Certification - Eligible to work in Canada - Existing housing in Whistler is a bonus; however temporary housing can be arranged SALARY RANGE: $65,000 – $70,000 annual salary, based on experience and qualifications THE BENEFITS - Grow your career in one of Canada’s most iconic mountain hospitality environments with real advancement opportunities - Enjoy staff perks across food & beverage, accommodation, adventure activities, and wellness offerings in Whistler - Be part of a tight-knit, supportive team culture where leadership is present and development is prioritized - Work in a high-energy, social, and guest-driven environment steps from Whistler Mountain - Experience a workplace where community, culture, and hospitality come together every day - Access to local partner discounts and staff appreciation events throughout the season - Flexible scheduling within a dynamic, seasonal resort environment - A fun, fast-paced workplace that values energy, teamwork, and great guest experiences If you’re ready to step into a leadership role at one of Whistler’s most iconic pubs and help shape an unforgettable guest and team experience, we want to hear from you. At Black’s Pub, we are committed to fostering a welcoming, inclusive, and high-energy workplace where people feel valued, supported, and inspired to deliver their best every day.