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BC Maritime Employers Association
Dispatcher Level 4 (12-month contract)BC Maritime Employers Association • Vancouver, BC, CA
Dispatcher Level 4 (12-month contract)

Dispatcher Level 4 (12-month contract)

BC Maritime Employers Association • Vancouver, BC, CA
1 day ago
Job type
  • Temporary
Job description
The Dispatcher Level 4 provides consistent and timely dispatch services to member companies at all times. Role Description - On an assigned basis, ensure the requirements for Lines, Checkers and First Aid are dispatched in a timely and cost-effective manner according to customer requirements. - Maintain and apply working knowledge of the collective agreement and black book document interpretations, policies and procedures when discharging dispatch responsibilities. - Actively manage labour relations by ensuring compliance and consistent application of the collective agreement and black book documents - Provide direction, support and guidance to member companies including education on dispatch guidelines and collective agreement/black book requirements/interpretations - Ensure the labour relations interests of the customer are upheld - Promptly anticipate dispatch issues that may arise and advise affected customer member companies representatives of available options and solutions - At all times perform job functions with adherence to BCMEA policies - Ensure the Dispatch Dep Sea desk is apprised of any issues impacting dispatch and/or customer member operations - Manage and maintain constructive relationships with ILWU Business Agents, Labour and Foremen - Ensure all contentious labour issues are resolved with a view to best serving the member companies - Establish and maintain constructive communication and working relationships with peers, management and union business agents - Assist with the development and support of strategic initiatives to build the Dispatch organization’s performance - Ensure all dispatch-related labour issues are resolved with a view to best serving the customer member companies - Provide input/feedback on processes and program requirements to the dispatch system to optimize the dispatch process and times - Provide administrative support for Dispatch services on an ongoing basis - Work with peers and management on projects as assigned - Report to the Deep Sea desk for supervisory direction related to any dispatch matters - Provide guidance and support to peers ensuring work consistency - Ensure appropriate conduct by longshore workers and union is maintained in dispatch hall/office at all times - As a BCMEA representative, attend various 3rd party functions such as but not limited to transportation club meetings, education seminars, etc. - At all times maintain strict confidentiality on all issues/information flowing through dispatch Qualifications - Post-secondary education or equivalent combination of education and relevant experience - Excellent written, verbal and interpersonal communication skills - Strong problem-solving and decision-making skills - Results oriented with an ability to work well under pressure and minimal supervision - Experience working in a computerized environment with an aptitude to learn dispatch- related software - Professional and pleasant telephone manner - Always demonstrate a strong alignment of customer service BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.
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Dispatcher Level 4 (12-month contract) • Vancouver, BC, CA

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