Talent.com
Equation Staffing Solutions
Technical Support AgentEquation Staffing Solutions • Calgary, Alberta, Canada
Technical Support Agent

Technical Support Agent

Equation Staffing Solutions • Calgary, Alberta, Canada
1 day ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
Our dynamic client provides compressed air solutions to numerous businesses in North America and is looking for a Technical Support Agent to help with their growing business. The successful candidate will be responsible for monitoring alarms/notifications, troubleshooting and escalating concerns when necessary, documentation of procedures and ensuring timely resolution while delivering excellent customer service. This is a work from home position with an occasional trip to the worksite.

Responsibilities:
  • Respond promptly to alarms, emails, and calls received through monitoring platforms or answering services, taking appropriate action in accordance with established procedures.
  • Perform basic remote operational tasks based on site-specific instructions and operational guidelines.
  • Adhere to standard operating procedures (SOPs) to ensure consistent and efficient service delivery.
  • Identify procedural gaps, unclear alarm mappings, and recurring system issues, and escalate findings for continuous improvement initiatives.
  • Prepare and communicate clear, concise handoff reports for technicians and management regarding ongoing incidents and operational updates.
  • Deliver professional, courteous, and customer-focused service at all times.
  • Maintain accurate and detailed documentation of all interactions, communications, incident outcomes, and actions taken in compliance with company policies and procedures.
  • Assist with KPI tracking, reporting, and operational performance monitoring.
  • Maintain up-to-date knowledge of company systems, tools, and support procedures.
  • Attend and actively participate in departmental meetings and training sessions; provide peer support, mentoring, and training as required.

Requirements:
  • High school diploma or equivalent, with 1–3 years of customer service experience.
  • Experience with ticketing systems, alarm monitoring platforms, or operational support tools is considered an asset.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office applications.
  • Flexibility to work rotating day and night shifts, including weekends and holidays.
  • Strong attention to detail, critical thinking, and the ability to make timely decisions in a fast-paced environment.
  • Valid driver’s license and access to a reliable vehicle for site visits.
  • Reliable home internet connection (Cable, DSL, or Fiber required).
  • Company phone and laptop will be provided.
If this sounds like the opportunity you have been looking for – apply today! This is an immediate hire!

About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.

Create a job alert for this search

Technical Support Agent • Calgary, Alberta, Canada

Similar jobs

Technical Support Specialist

Midea Canadacalgary, ab, ca
Full-time

Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving... Show more

 • Promoted

Level 2 Technical Support Advocate

ProcurifyCalgary, AB, CA
Full-time

Join a dynamic team as a Level 2 Technical Support Advocate.Focus on resolving complex inquiries and optimizing customer interactions through innovative solutions.This role involves managing high-p... Show more

 • Promoted

Remote Technical Support Specialist

Tp-CanadaCalgary, AB, CA
Remote
Temporary

Excel in customer service as a Technical Support Specialist at Teleperformance.This remote role focuses on delivering effective technical solutions and personalized customer support across Canada.J... Show more

 • Promoted

Technical Support Specialist

Circle Cardiovascular Imaging Inc.Calgary, AB, CA
Full-time

About Circle Cardiovascular Imaging:.Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technolog... Show more

 • Promoted

Customer Support Agent – Remote Opportunity

Crypto Pro NetworkCalgary, AB, CA
Remote
Part-time

Become a part-time Customer Support Representative with Shakepay, working remotely from Canada.Provide exceptional support and help customers navigate our services seamlessly.This contract spans 3 ... Show more

 • Promoted

Technical Support Specialist (2026-011)

Circle-Cardiovascular-ImagingCalgary, Alberta, Canada
Full-time

About Circle Cardiovascular Imaging:.Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technolog... Show more

 • Promoted

Remote Contact Center Agent - Inbound Support & Upsell

MCICalgary, AB, CA
Remote
Full-time

A leading tech-enabled services company is seeking a Work at Home Contact Center Agent.The role involves assisting customers with inquiries and providing solutions while working from home.The ideal... Show more

 • Promoted

Engaging Chat Support Agent for Customer Resolutions and Guidance

Magna InternationalCalgary, AB, CA
Full-time

Join the frontline as a Chat Support Agent, providing critical real-time assistance via chat.Excel in communication while troubleshooting and delivering customer support with a technical edge.As a ... Show more

 • Promoted

Technical Support Engineer Driving AI Deployment Excellence

h2o.aiCalgary, AB, CA
Full-time

Shape the future of AI as a Technical Support Engineer, ensuring successful machine learning model deployment.Utilize your skills in Kubernetes and customer service to resolve issues effectively.Wi... Show more

 • Promoted

Remote Contact Center Agent - Inbound Support & Upgrades

Mass MarketsCalgary, AB, CA
Remote
Full-time

A leading customer service provider is seeking Work at Home Contact Center Agents in Canada.This entry-level role involves handling inbound customer inquiries, troubleshooting issues, and upgrading... Show more

 • Promoted

Technical Administrator, Commercial Insurance

Waypointcalgary, ab, ca
Full-time

We are seeking a knowledgeable and motivated individual with a strong technical understanding of commercial insurance to join our team as a Technical Insurance Administrator.The ideal candidate is ... Show more

 • Promoted

Remote Customer-Focused Technical Support Agent for POS Systems

Ravyx CACalgary, AB, CA
Remote
Full-time

Step into a rewarding remote technical support role, focusing on point-of-sale systems and customer satisfaction.Be the first contact for clients and ensure they receive quick, effective solutions.... Show more

 • Promoted

Technical Support Engineer – Hosting Operations

Incognito Software Systems IncCalgary, Alberta, Canada
Full-time

Technical Support Engineer – Hosting Operations page is loaded## Technical Support Engineer – Hosting Operationslocations: Canada - Calgary, AB: Canada - Remote: Remote, United Statestime typ... Show more

 • Promoted

Technical Support Specialist

SuiteSpotCalgary, Alberta, Canada
Full-time

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale.Our award-winning SuiteSpot Maintenance and Capital SaaS solutions hel... Show more

 • Promoted

Technical Support Engineer

TwilioCalgary, AB, CA
Full-time

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers wo... Show more

 • Promoted

Expert Bilingual Tech Support Agent for Remote Customer Care

Beyond HostingCalgary, AB, CA
Remote
Full-time

Take on the role of Expert Bilingual Tech Support Agent to deliver stellar customer care.Fluent in English and French, you’ll help customers with their tech queries from home.In this supportive pos... Show more

 • Promoted

Remote Technical Support Advisor

Connex Telecommunications Inc.Calgary, Alberta, Canada
Remote
Full-time

Help customers resolve their technical issues as a Remote Technical Support Advisor.Engage with subscribers over the phone to guide them through troubleshooting for Internet, Digital Phone, and Cab... Show more

 • Promoted

Technical Support Engineer

AssetWorks IncCalgary
Full-time

We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments.This role is responsible for exec... Show more

 • Promoted

Empowering Technical Support Leader with Team Growth Focus

BoldrCalgary, AB, CA
Full-time

Join as the Team Captain in Technical Support, where you'll inspire team development and ensure superior client service.Champion growth opportunities while managing daily operations through strong ... Show more

 • Promoted

Emergency Response Customer Support Agent

On Side Restoration Services Ltd.Calgary, Alberta, Canada
Full-time

Join the team as an Emergency Response Customer Support Agent.Provide critical support to clients with urgent needs through professional communication and effective problem resolution.This full-tim... Show more