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Bell
Director, Operational Technology and Business IntelligenceBell • Winnipeg, Canada
Director, Operational Technology and Business Intelligence

Director, Operational Technology and Business Intelligence

Bell • Winnipeg, Canada
2 days ago
Job type
  • Full-time
Job description
Req Id:

429744

Summary

We are seeking a strategic and forward-thinking leader to drive the evolution of our Operations Technology and Business Intelligence capabilities. In this role, you will own and deliver a multi-year technology and data roadmap that enables scalable, data-driven operations. You will play a critical role in transforming customer operations by leveraging advanced platforms, cloud technologies, and actionable insights—enhancing customer experience while driving efficiency and innovation. This position requires a strong mix of technical expertise, business acumen, and people leadership.

Key Responsibilities

Strategy & Leadership

Own and execute a multi-year roadmap for Operations Technology and Business Intelligence aligned with enterprise transformation goals

Translate technology investments into measurable business outcomes and communicate effectively with senior leadership

Lead, coach, and develop a high-performing organization

Operations Technology

Oversee key operational platforms (e.g., AgentSuite, CCaaS, and other proprietary/external solutions) supporting large-scale customer operations

Evolve architecture and technology strategies in partnership with internal and external stakeholders

Drive innovation and modernization to enable more agile, efficient, and customer-centric operations

Business Intelligence & Data

Lead the development of advanced analytics and business intelligence capabilities

Deliver actionable insights and tools that improve operational performance and customer experience

Champion a data-driven culture across the organization

Partnerships & Governance

Manage strategic vendor and partner relationships to maximize value and innovation

Collaborate cross-functionally to align priorities and drive consistent execution across teams

Ensure strong project delivery, governance, and change management practices

Critical Qualifications

Passion for using technology and data to transform customer operations

Experience leading software development lifecycles and analytics/reporting functions

Proven ability to lead and scale teams of developers, BI specialists, and data analysts

Hands-on experience with cloud technologies, ideally GCP (BigQuery, Vertex AI, Cloud Run, Cloud SQL)

Strong understanding of modern, scalable cloud architectures

Demonstrated success delivering complex solutions on time and within budget

Exceptional stakeholder management and executive communication skills

Strong business acumen in a fast-paced, competitive environment

Proven experience in project and change management

Bachelor’s degree (or higher) in Engineering, Software Development, or a related field

Minimum 5+ years’ experience in strategy, engineering, analytics, consulting, or related fields

Minimum 5+ years’ experience in people leadership

Preferred Qualifications

Experience in software development, business intelligence, or AI/ML

Cloud migration and operations experience

Telecommunications industry experience (wireline/wireless)

Familiarity with modern BI tools and frameworks

Experience supporting call center/contact center environments, including workforce management and performance metrics

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga, Canada : Ontario : Ottawa, Canada : Ontario : Toronto, Canada : Quebec : Montreal

Work Arrangement: Hybrid

EEO Statement At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

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Director, Operational Technology and Business Intelligence • Winnipeg, Canada

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