People & Culture Functional Analyst | ServiceNow

People & Culture Functional Analyst | ServiceNow Business Unit:

Store Support Centre (SSC)

Time Type:

Full-time

Description & Requirements Who we are Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team This role partners with P&C Centers of Excellence (e.g. Health & Wealth, People Practices and Compliance teams), Process Design Consultants, Technology teams & pers to deliver an optimized digital experience for our people. This is achieve through the delivery of recurring program work, projects, system/process enhancements, data quality and reporting through our HRIS system and supporting technology solutions.

Core Responsibilities

Act as technical P&C subject matter expert for both new and reoccurring initiatives to ensure seamless and on-time delivery (incl. intake, analysis, prioritization, deployment planning, testing, test management, tracking, progress reporting and implementation) for ServiceNow

Field & direct requests from cross-functional partners for new or changed digital enhancements through our formalized intake process to ensure alignment with our strategic goals for prioritization

Translate business requirements into functional requirements and influence requirements to reflect ServiceNow capabilities

Conduct root cause analysis and research to provide solution recommendations to peers & stakeholders

Partner with People Technology teams to configure solution, ensuring compliance with relevant HR program/policy/procedures

Create and maintain systems configuration requirement documents pertaining to new or changing functionality

Communicate cross-pillar dependencies to P&C Systems Manager, Scrum Leads, peer Functional Analysts & IT People Systems team to mitigate risks in downstream systems

Create and update knowledge base articles, job aids and training materials to support change management stemming from system or process changes

Report creation and regular data audits to mitigate data quality issues in our core system of record

Identify people systems optimization opportunities (data, process, functionality)

Vendor management activities such as ticket escalation, reproducing system errors and support maintenance of issue log

Coach and train People Experience Centre team members so that they have the knowledge needed to confidently support the business with ticket requests

Support P&C Partners/stakeholders with training and day to day Q&A

Resolve ServiceNow/Workday inbox ticket escalations and troubleshoot as needed

Qualifications

3+ years of experience working in HR Ops as a HR Analyst (or similar)

Deep subject matter expertise of ServiceNow with strong working knowledge of HR case management, knowledge management and employee center pro

Moderate knowledge of Workday business processes such as job changes, leave requests, compensation changes, merit and bonus programs for hourly and salary employees + downstream systems to flow to payroll

Strong requirements management skills incl. elicitation, scoping, prioritization, risks/issues management

Ideal candidate has experience working with Jira & Confluence

Strong analytical and problem-solving skills with the ability to interpret complex data

Experience working in both Agile and Waterfall delivery methodologies

Experience identifying, analyzing and resolving issues identified through audits and testing activities

Ability to manage multiple concurrent streams of work with a drive to get things done within tight deadlines

Excellent written & verbal communication skills - both with internal stakeholders across all levels and external vendors

Very organized, detail oriented, analytical thinker

Confident creating and delivering training and communications

Enjoys identifying and executing on process improvement strategies

Must Haves

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Possess an entrepreneurial spirit and continuously innovate to achieve great results.

Communicate with honesty and kindness and create the space for others to do the same.

Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

Foster connection by putting people first and building trusting relationships.

Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes Authorization to work in Canada is required for this role.

Compensation and Benefits Package Lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from

$71,400-$93,800

annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

Extended health and dental benefits, and mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top-up

Extensive catalog of development course offerings

People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Workplace Arrangement In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.

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