Coordinator, Bouldering Centre

Job Summary

This position is responsible for the oversight of the BirdCoop Bouldering Centre operations. This individual’s responsibilities include managing the Bouldering Centre’s front line staff including recruitment, hiring, training, scheduling, issue resolution and evaluation, overseeing the implementation of standard operating procedures and programming, policy enforcement, cash handling and reconciliation, reporting, membership, event and program sales and coordinating bouldering equipment. The incumbent should expect to be at their desk only 75% of the time; the shifts for this position will vary depending on season and facility requirements.

Organizational Status
Athletics & Recreation (A&R) is a department within the VP Students portfolio, with a strong focus on creating an exceptional UBC student experience. The A&R Department has a team of approximately 150 employees and is led by a strong cross-unit management team. It services over 60,000 students through recreational programming, 26 varsity teams, and 16 competitive clubs along with thousands of members of the UBC community.

Work Performed

Staff Management

• Provides front-line staff management and leads on recruitment, hiring, training and evaluation of bouldering centre staff including general student staff, route setters, and instructors.

• Obtains Work Learn positions via Career Services. Delivers on all requirements of work learn positions.

• Responsible for leading on the onboarding, training, and offboarding procedures and payroll submissions. Ensures staff have access to appropriate IT, security and operational resources.

• Develops and implements standard operating procedures and work methods, ensuring consistent, high quality standards.

• Mentors staff and enhances professional development opportunities.

• Develops and administers senior staff team lead structure.

• Plans, develops, and monitors work schedules to ensure efficient utilization of personnel .

• Plans and coordinates staff team meetings.

• Creates and promotes a positive, learning and collaborative team staff culture.

• Develops and updates manuals/online resources in the training of Staff -including a Point of

• Sale manual, Xplor Recreation standards, and a facility supervision manual.

Facility Operations

• Develops plans for bouldering walls and route setting strategy and oversees implementation of the set up, removal and maintenance of all routes on the bouldering walls.

• Oversees the development and implementation of patron safety orientations.

• Plans and delivers drop in, learn to, camps and event-based programming including their design, configuration and evaluation.

• Oversees, implements and evaluates bouldering centre’s IT plan to ensure all technology, including POS hardware, are fully functional and efficient.

• Develops and implements all aspects of the customer service plan and is responsible for the administration of the registration system.

• Manages the day-to-day sales of POS items and inventory. Analyzes the trends in product demand and orders retail product accordingly.

• Approves refunds, ensuring that all approvals and rejections are based on established policies and procedures.

• Oversees all cash handling including cash outs, petty cash, and deposits.

• Ensures that all payment processing takes place in a secure environment and that clear and effective cash handling procedures are in place and strictly followed.

• Oversees the purchase of bouldering center equipment, instruments and all consumable supplies. Liaises with facility and equipment staff for capital equipment needs

General Responsibilities

• In collaboration with the Director, Intramurals and Recreation develops, implements, monitors, and evaluates departmental policies and procedures.

• Plays an active role in furthering A&R's vision and values through facility and staffing initiatives.

• Maintains fiscal accountability, prepares budgets, and reconciles all assigned accounts on a monthly basis.

• Attends meetings, staff training retreats and completes other tasks and duties as necessary.

• Other duties as required or assigned

Consequence of Error/Judgement
This position is vitally important to the daily operation of one of the newest recreation facilities on campus. A standard of customer service and safety is vital to ensuring customer satisfaction. This person will be responsible for the hiring and supervision of the bouldering associates who are dealing with large sales volumes on a daily basis. Their judgment of character and ability to assess the work of others is paramount in ensuring that this program remains sustainable. If any part or portion of this person’s duties is neglected, severe consequences will be felt not only by the program itself, but potentially, also by participants and patrons of the facility. The improper execution of details associated with the management of the recreation facilities could result in a tarnished program and university image.

Supervision Received
The Director, Intramurals and Recreation provides guidance and direction to the position, but the execution and decision making of the responsibilities are solely that of the Coordinator, Bouldering. Due to the magnitude of the program, staff are empowered to execute their responsibilities and work independently.

Supervision Given
Responsible for recruiting, interviewing, selecting, training, supervising, and evaluating the bouldering centre staff.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Experience and expertise with bouldering.

• Experience in a recreation setting with an emphasis on program, operations and facility management.

• Previous supervisory experience with part time staff or student employee management and retail management also strongly preferred.

• Previous experience developing and delivering staff training is required.

• Working experience with Xplor Recreation software preferred.

• Demonstrated self-starter.

• Strong customer service orientation and skills are required.

• Strong financial, organizational, and time management skills required.

• Ability to work well as a member of a team and as a leader of a team in a diverse and collegial environment.

• Excellent oral and written communication, interpersonal and conflict resolution skills required.

• Ability to exercise sound judgment, multi-task, prioritize and work effectively under pressure to meet deadlines.

• Must possess a full Class 5 driver s license.

• Strong computers skills essential including working knowledge of Microsoft Office Suite.

• Able to lift or move heavy objects of approximately 50lbs