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Service DesignerRecutify Inc. • Edmonton, AB, Canada
Service Designer

Service Designer

Recutify Inc. • Edmonton, AB, Canada
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Service Designer
Location: Remote (Canada-based) | Occasional travel to Edmonton, AB
Contract Type: Full-Time Contract
Duration: Initial term with possible extensions (up to 24 months) About the Opportunity

A provincial body is driving a major digital transformation initiative to modernize public services and improve how citizens interact with government programs. As part of this effort, the Digital Design and Delivery Division (DDD) is expanding its team.

This is a unique opportunity to work on high-impact public sector projects that focus on human-centered design, service innovation, and agile delivery.

Role Overview

As a Service Designer, you will work within cross-functional agile teams to design and improve government services. You will play a key role in understanding user needs, identifying service gaps, and delivering innovative, accessible, and efficient service experiences.

You'll contribute across the full service lifecycle-from discovery and research to prototyping, testing, and implementation.

Key Responsibilities
  • Apply human-centered design (HCD) methods to digital transformation initiatives
  • Conduct user research, field studies, and behavioral analysis
  • Facilitate co-design workshops with stakeholders and users
  • Develop:
    • Journey maps & service blueprints
    • Process maps & user story maps
    • Prototypes and concept tests
  • Perform usability testing and service evaluations
  • Analyze multi-channel service experiences (web, mobile, phone, in-person, etc.)
  • Identify gaps, opportunities, and service improvements
  • Support change management and organizational transformation efforts
  • Develop service strategies, roadmaps, and performance metrics
  • Collaborate with product owners, developers, and business teams in agile environments
Mandatory Requirements
  • 2+ years of experience in service design research and delivery
  • 3+ years of experience working in or with the public sector
  • 2+ years working in cross-functional agile teams
Nice-to-Have Qualifications
  • Experience in:
    • Planning and conducting user research and analysis
    • Creating journey maps, service blueprints, and design artifacts
    • Usability testing and performance measurement
    • Digital transformation initiatives (especially within government)
    • Change management practices
  • Experience working on large-scale, complex service design projects
  • Prior experience with the Government of Alberta is an asset
Deliverables
  • End-to-end service journey designs
  • Research findings and insights
  • Prototypes and tested concepts
  • Service performance reports and metrics
  • Strategy documents and transformation roadmaps
Work Environment
  • Primarily remote within Canada
  • Occasional in-person sessions in Edmonton, AB (advance notice provided)
  • Some travel within Alberta may be required for field research
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Service Designer • Edmonton, AB, Canada

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