Financial Services Associate

Company Overview

Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.

Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office/1 day remote).

Interactive Brokers is not your average brokerage. We have built one of the worlds most advanced trading platforms trusted by millions of traders across the globe. We are looking for ambitious problem solvers whether you are a recent graduate or have one to three years of experience in finance technology or customer service to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.

Kickstart or level up your finance and technology career in the heart of Chicago.About the TeamOur Chicago Client Experience team includes former traders industry veterans early-career professionals and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious collaborative and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college you will find a team that is ready to support your growth.

What You Will Do Job Summary

• Serve as the first point of contact for clients via phone email and chat delivering quick clear and accurate support.
• Guide users through our powerful trading tools from buying their first share to navigating complex multi-asset strategies.
• Troubleshoot issues with account management (statement review permissions tax etc.) funding and trading activity while finding smart and effective solutions.
• Collaborate with technology risk and operations teams to ensure a seamless client experience.
• Identify opportunities to improve our processes and tools and share them with the team.
• As the face of our company you will embody our values through compassionate communication and deep product knowledge making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness while actively engaging with our customer base throughout your workday.

What You Will Learn

• The inner workings of global financial markets including equities options futures foreign exchange crypto and event trading products.
• How a technology-driven brokerage operates behind the scenes.
• Best-in-class problem-solving skills in a high-energy fast-paced environment.

Who You Are

• Bachelors degree in finance economics business STEM or a related field preferred.
• Recent graduate or early-career professional with one to three years of experience in a customer-facing finance or technology role.
• Self-motivated and able to manage tasks with minimal supervision.
• Curious about financial markets and the technology that powers them.
• Strong communicator with excellent problem-solving skills.
• Analytical adaptable problem-solver and able to remain calm under pressure.
• Comfortable navigating advanced platforms including desktop and mobile applications.
• In depth understanding of the following financial instruments: stocks securities options futures options on futures foreign exchange crypto and fixed income.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

• Health dental disability and life insurance with 100% premiums covered.
• Company RSP contribution matching Stock incentive plan

**We thank all applicants. However only those selected for an interview willbe contacted.

This roles anticipated base salary range is 60000 CAD to 75000 CAD annually based on skills and experience. The offered salary is just part of the total compensation addition to a competitive salary the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits including health care tuition reimbursement and much more.

#LI-NB1

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1