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Momentum Financial Services Group
Director of Service Delivery TorontoMomentum Financial Services Group • Winnipeg, Canada
Director of Service Delivery Toronto

Director of Service Delivery Toronto

Momentum Financial Services Group • Winnipeg, Canada
4 days ago
Job type
  • Full-time
Job description
Lead service delivery excellence with MFSG in Toronto, Canada, as a Director. You will strategize omnichannel solutions, overseeing a range of support channels, while ensuring high performance and improvement.

MFSG seeks a Director to define and direct the enterprise service delivery strategy. This senior leadership role requires at least twelve years of experience in service delivery or IT operations, focusing on omnichannel environments and budgets. Responsibilities include managing multiple support channels like IVR, chat, and email, while fostering a culture of innovation and accountability.

Key Responsibilities: • Define service delivery strategy across omnichannel platforms • Oversee daily operations ensuring SLA/SLO performance • Lead incident, problem, and change management practices • Develop dashboards for operational transparency • Partner with cross-functional teams to align priorities

Requirements: • 12+ years of experience in service delivery • 5+ years in senior leadership with budget responsibility • Deep expertise in ITSM and omnichannel platforms • Proven ability in vendor management • ITIL v4 certification required

Excel in leading transformative service delivery strategies with a focus on efficiency and operational excellence. #J-18808-Ljbffr
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Director of Service Delivery Toronto • Winnipeg, Canada

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