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Miratech
Project Manager (Genesys experience and strong English)Miratech • Edmonton, Alberta, Canada
Project Manager (Genesys experience and strong English)

Project Manager (Genesys experience and strong English)

Miratech • Edmonton, Alberta, Canada
24 days ago
Job type
  • Full-time
Job description

We are seeking a highly skilled Project Manager to join our team responsible for overseeing projects in the CX domain with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities:

  • Coordination of project management activities resources budget control equipment and information.
  • Develop and maintain project documentation invoices plans and reports.
  • Maintain project plans including schedule and project timeline team plans etc.
  • Meet targets criteria within the project.
  • Identify and manage risks to ensure delivery is on time.
  • Lead and motivate project team coordinating the project team to keep them on track and keeping the project on budget.
  • Project cost management.
  • Develop and maintain strong business relationships.
  • Act as the point of contact and communicate project status to all participants plan meetings minutes keeping.
  • Cooperate and coordinate with other departments and third-party subcontractors satisfy the needs of different stakeholders over the project lifecycle.

Qualifications :

  • 3 years of experience in project management.
  • Experience in managing projects with vendors.
  • Experience with contact center solutions is required (Genesys Cloud is preferred).
  • Business analytics skills.
  • In-depth experience with identifying and understanding the user and business needs.
  • Masters or bachelors degree preferably in Technical and/or Economics Science.
  • Strong knowledge of Microsoft Office Excel (pivot tables data analysis etc.) PowerPoint and Visio.
  • Excellent self-management planning organizational presentation and analytical skills.
  • Attention to detail.
  • Perfect communication and interpersonal skills.
  • Upper-Intermediate or higher English.
  • Ability to work in a multicultural team.


Additional Information :

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.


Remote Work :

Yes


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Project Manager (Genesys experience and strong English) • Edmonton, Alberta, Canada

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