Manager, Developer Documentation & Experience

As Marqeta’s Manager, Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear, actionable guidance and ensure our documentation is structured around real customer use cases, not just technical endpoints. You will own documentation strategy, information architecture, and content quality across APIs, SDKs, and platform surfaces. In close partnership with Product, Engineering, and customer‑facing teams, you will ensure documentation is accurate, timely, and aligned to how developers actually build on Marqeta.

Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate, launch, and scale. High‑quality documentation builds trust, reduces friction, and directly impacts developer adoption and long‑term customer success.

This role comes at a pivotal moment as we expand our platform and invest in AI‑driven workflows to improve how content is created, maintained, and consumed. You will play a key role in shaping how AI is applied to scale content, improve discoverability, and enhance the overall developer experience.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

The Impact You’ll Have

Lead and develop a team of technical writers, fostering a high bar for clarity, quality, and customer impact.

Define and drive documentation strategy, standards, and information architecture across the platform.

Partner with Product, Engineering, Design, and Support to document features as they are built.

Improve developer onboarding and reduce time to integration through structured, high‑quality documentation.

Identify gaps in APIs, SDKs, and workflows through documentation and developer feedback.

Contribute to a cohesive developer experience across documentation, SDKs, and platform surfaces.

Drive innovation in tooling, automation, and AI‑driven content workflows.

Use data and feedback to continuously improve content quality, coverage, and discoverability.

Who You Are

8+ years in technical writing or developer documentation, with 2+ years in leadership.

Experience delivering documentation for APIs, SDKs, or complex platform products.

Strong information architecture and content strategy skills, with experience scaling documentation systems.

Ability to translate complex systems into clear, concise, and actionable guidance.

Proficiency with Markdown, Git, and modern documentation tools.

Strong cross‑functional collaboration, communication, and project management skills.

A mindset focused on developer experience, usability, and continuous improvement.

Experience in payments, fintech, or enterprise SaaS.

Familiarity with backend languages (Python, Go, Java, Node).

Experience with large‑scale documentation systems and information architecture.

Experience with AI‑driven or automated documentation workflows.

Nice‑To‑Haves

Experience building or scaling developer portals or self‑service platforms.

Familiarity with onboarding flows, sandbox environments, or API‑first ecosystems.

Experience partnering with Developer Relations or developer‑facing teams.

Background in content analytics, SEO, or improving content discoverability.

Experience creating diagrams, architecture visuals, or instructional media.

Compensation And Benefits New‑hire base salary range for this position, reflected in CAD, is 109,600 – 137,000.

Multiple health insurance options

Flexible vacation time

Retirement savings program with company contribution

Equity in a publicly‑traded company

Monthly stipend to support our remote work model

Annual “development dollars” to support our people growth and development

Family‑forming benefits and up to 20 weeks of parental leave

Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

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