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National Head of Franchise Services - HotelJRoss Recruiters • Winnipeg, Canada
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National Head of Franchise Services - Hotel

National Head of Franchise Services - Hotel

JRoss Recruiters • Winnipeg, Canada
4 days ago
Job type
  • Full-time
Job description
Responsibilities

Leadership & Strategy : Provide executive direction to the Franchise Services team, guiding Franchise Performance Consultants, Opening Services, and other key functions. Establish clear priorities and performance metrics that align with overall business objectives.

Franchise Performance & Retention : Spearhead franchise performance strategies to improve operational, financial, and guest outcomes. Manage portfolio performance, driving corrective actions and remediation plans as necessary.

Brand Standards & Compliance : Oversee the implementation and adherence to brand standards across the portfolio. Lead the Quality Assurance Review process to ensure brand compliance.

Hotel Openings & Transitions : Manage hotel lifecycle activities, ensuring smooth transitions during new openings, renovations, and conversions. Provide operational insight to support development efforts.

Franchisee Engagement : Own the franchisee experience strategy, leading training and educational programs, and ensuring high satisfaction through continuous engagement.

Financial Management : Oversee the operating budget for Franchise Services, ensuring effective financial management and ROI-focused decision‑making.

Cross-functional Collaboration : Partner with peers in Development, Commercial, Finance, and other areas to drive enterprise‑wide initiatives and support franchisee needs.

Requirements

Experience : Minimum 15 years in hotel and franchise operations, with at least 7 years in senior leadership roles.

Education : Post‑secondary education in business, hospitality management, or a related field, or equivalent experience.

Leadership : Proven track record leading multi‑disciplinary teams within a franchised or multi‑unit environment.

Business Acumen : Strong financial acumen with the ability to interpret data and apply ROI‑based decision‑making.

Skills : Excellent communication, problem‑solving, and analytical abilities. Proficiency in Microsoft Office, with hotel technology experience an asset.

Travel : Willingness to travel up to 30% across Canada.

Languages : French language skills are highly preferred.

Benefits

Competitive Salary : Attractive base compensation, with performance‑based bonuses linked to key metrics. $170,000-185,000+

Comprehensive Benefits : Full health and dental coverage, including mental health resources and wellness programs.

Retirement Plans : Access to a company‑sponsored retirement savings plan with employer matching.

Car Allowance : For travel‑related expenses, ensuring you can navigate the Canadian landscape efficiently.

Paid Time Off : Generous vacation and personal days to maintain a healthy work‑life balance.

Professional Development : Ongoing training opportunities and access to industry conferences to support your career growth.

Leadership Exposure : A unique opportunity to collaborate with senior executives and shape strategic direction across a major franchise network.

Incentive Program : Performance‑driven rewards with the potential to earn additional compensation based on business success and individual contributions.

Team Culture : Work alongside a talented and dynamic team that values collaboration, accountability, and integrity.

Work Flexibility : Opportunities for flexible work arrangements, supporting your personal and professional commitments.

Recognition : Acknowledgment and celebration of achievements through company‑wide events and incentives.

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National Head of Franchise Services - Hotel • Winnipeg, Canada

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