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TD Insurance- Catastrophe Claims Advisor- Home & AutoTD • Winnipeg, Canada
TD Insurance- Catastrophe Claims Advisor- Home & Auto

TD Insurance- Catastrophe Claims Advisor- Home & Auto

TD • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Work Location Halifax, Nova Scotia, Canada

Hours 35 hours per week

Line of Business TD Insurance

Pay Details $56,400 - $79,700 CAD

Job Overview TD Insurance’s Catastrophe Claims Department supports customers immediately following catastrophic events such as fire, hail, tornado, and heavy rains. The Claims Advisor adjudicates claims, provides advice and support, and ensures customers feel fully supported during the most critical moments.

Key Responsibilities

Investigate, negotiate, and settle Residential and Auto Catastrophe claims.

Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions, and finalize settlements in a timely manner.

Review inspection reports and estimates to confirm damages relate to the loss; determine when additional inspection is needed.

Follow up with customers on claim status; provide ongoing feedback and support regarding cause of loss and completion of repairs.

When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations.

Collaborate with internal partners to ensure legendary customer experiences.

Leverage external vendors when appropriate, both approved and non‑approved.

Ensure customer problems are carefully reconciled, escalating issues when necessary.

Experience Growth and Development

Actively participate in performance management processes.

Continue professional development with learning maps and external courses, as required.

Support other TD Insurance Business Lines during critical events and peak volumes; partner Claims Teams may include:

Core Residential

Total Losses

Auto PD

Automobile & Residential Claims

Share industry knowledge and expertise to advise colleagues on recommended services, support, or resources for the customer.

Proactively remain in contact with the customer to establish trust and resolve claims in a timely manner.

Participate fully as a member of a team and contribute to a positive working environment.

Qualifications

Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance is an asset).

Computer literacy; knowledge of Xactimate and use of Xactanalysis is an asset.

Excellent communication and customer service skills, led by empathy and compassion.

Proven ability to negotiate win/win outcomes when reasonably possible.

Strong ability to review and investigate high‑value claims related to catastrophic events.

Excellent organization and time management skills, with a demonstrated ability to support customers in a fast‑paced, multifaceted environment.

Proven ability to manage change and help foster an environment open to change.

Dedicated to meeting or exceeding the expectations of internal and external clients.

Strong attendance track record with a positive impact on team cohesion.

Active pursuit of a Chartered Insurance Professional (CIP) designation or other relevant continuing education is preferred.

Provincial claims licensing may be required.

Bilingual (English and French) written and verbal is considered an asset.

Benefits and Development TD offers a comprehensive Total Rewards package that includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, and career development. Regular development conversations, training programs, and an online learning platform support career growth.

Accommodation Your accessibility is important to us. Please let us know if you would like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Legal Notice Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.

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TD Insurance- Catastrophe Claims Advisor- Home & Auto • Winnipeg, Canada

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