Service Delivery Director

Location: Remote | Canada

Type: Full time | permanent

Team: Service Delivery

Ateko, backed by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers. The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!

Your Impact We rely on you to orchestrate and evolve, not just maintain. This role helps maximize the value delivered to our clients by ensuring the delivery of integrated, high‑performing, and sustainable technology services. You will work on the implementation and operation of technology solutions for some of the world’s leading brands. Your success will be measured by the quality of services delivered, the stability of environments, operational profitability, and customer satisfaction.

Your Team We hire top talent and give them the space to thrive. You will work closely with a multidisciplinary team of service managers, project leaders, and technical experts. No ego, just smart people solving complex problems together, in close collaboration with Sales, Architecture, Product, and Finance teams. The core mission is to deliver lasting value to clients, ensure operational excellence, and build strong, trusted partnerships.

What to Expect Your day to day will look like this:

Solution delivery and operationalization Coordination of initiatives, optimized resource allocation, alignment of solutions with client needs, and seamless transition into operational environments.

Performance, service quality, and compliance Definition and monitoring of KPIs, SLAs, and XLAs, governance of ITIL processes, and continuous improvement to ensure service stability and quality.

Risk, security, and service continuity Deployment of control mechanisms, collaboration with IT and security teams, management of deviations, and maintenance of service continuity plans.

Client relationship and governance Primary point of contact for escalations, leadership of governance committees, and proactive communication on performance, risks, and action plans.

Continuous improvement and financial management Performance analysis to improve quality, productivity, and profitability, maintenance of financial forecasts, and optimization of revenue realization.

The Experience We Are Looking For The following experience will help you succeed in this role. However, if you don’t meet all these criteria, we will be happy to consider your application, because we’re looking for potential first.

IT service management expertise Strong command of ITIL practices, service management processes, and complex IT environments.

Leadership and influence Proven leadership, strong organizational skills, and results orientation, with the ability to operate effectively in a matrix environment and lead through influence.

Project management and digital transformation Demonstrated experience managing technology projects and supporting digital transformation initiatives.

Communication and client relationship management Excellent communication skills and the ability to manage strategic client relationships.

Education and experience Degree in computer science, engineering, or business, 10+ years of experience in similar roles, and ITIL, SAFe, PMP, or equivalent certifications strongly preferred.

Our Offer

Remote work: The choice is yours, work from home or from one of our offices.

Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.

Insurance: You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).

Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.

Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary.

Professional development: Your goals are part of our journey. From certification pathways to cutting-edge learning programs, we help you make sure you’re always leveling up.

Accessibility We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements. If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com.

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