Position Summary:
Providing Level 1 technical support (verbal and written) for the Company’s software products (IAMQC, MSDRx) and related applications to both external and internal customers is the responsibility of the Technical Support Informatics Software Specialist. Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams, process mapping, writing work instructions, using the database for boilerplate product support language, and managing and tracking customer complaints are also part of this role. To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily. Technical Support-Level 1:
Preferred Qualifications:
All your information will be kept confidential according to EEO guidelines.
Pay range for this role is:
Minimum: CAD $50,573/ yearly
Maximum: CAD $68,373/ yearly
The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.
Join LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our values:
Equal opportunities
LGC is committed to the principle that each job candidate and staff member should be respected for their specific abilities, regardless of age, disability, race, color, ethnic background, nationality, gender, sexual orientation, gender identity, marital status, parental obligations, religion, or personal convictions. The procedures for shortlisting, conducting interviews, and making selections will always be free from bias based on gender, marital status, color, race, nationality, ethnicity, religion, age, or union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Technical Support - Informatics Software Specialist Level 1 (Bilingual) • Vaughan, Ontario, Canada
A leading broadband company in Canada is hiring a Bilingual Virtual Technical Support Specialist to assist customers with internet connectivity issues.This remote role requires strong customer serv... Show more
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more
A leading electronics company is seeking a Bilingual Specialist for Integrated Products to resolve technical issues and provide support to service technicians.The role involves delivering second-le... Show more
Step into a pivotal role as a Technical Support Specialist, enhancing customer experiences with advanced GNSS and automation technologies.Provide exceptional technical support and training, helping... Show more
A leading technology firm seeks a Technical Support Specialist focused on 2nd Level Survey support.The role involves resolving customer cases and providing training on Leica products.Candidates sho... Show more
We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team.This internal position supports our next‑generation AI products.Provide L1–L2 technical support via phone, email, ... Show more
A leading healthcare technology organization is seeking a Technical Implementations Lead based in Canada.This remote full-time position plays a crucial role in ensuring successful technical deliver... Show more
At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale.Our award-winning SuiteSpot Maintenance and Capital SaaS solutions hel... Show more
Support small businesses effectively as a Bilingual Customer Support Specialist from home.Apply your skills in HR and customer service to enhance business operations.You will be the key point of co... Show more
Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving... Show more
Join a dynamic team as a Level 2 Technical Support Advocate.Focus on resolving complex inquiries and optimizing customer interactions through innovative solutions.This role involves managing high-p... Show more
A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more
A telecommunications company is seeking a Technical Support Representative in Hamilton, ON.This role involves addressing customer technical concerns via phone and providing step-by-step troubleshoo... Show more
A leading e-commerce service provider in Canada is seeking a bilingual Customer Service Representative to handle support tickets, live chats, and phone calls in both English and French.Applicants s... Show more
Deliver outstanding support as a Bilingual Specialist in accounting solutions.Enjoy the flexibility of remote work while aiding customers with their online accounting needs in Canada.In this perman... Show more
Une entreprise de technologie recherche un(e) Agent(e) de support technique, niveau 1, pour servir de premier point de contact pour les clients.Ce rôle exige des compétences techniques solides et u... Show more
Freelance E-Commerce Vendor Support Specialist – Remote | English C1.We are looking for an English-speaking professional (C1 level) to join a global e-commerce team, supporting vendor operations an... Show more
Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks, and client training in the LINC Home Study program.Provide escalated client service and ... Show more
Enhance your IT skills as a Technical Support Specialist with CyberClan, focusing on remote user assistance and Microsoft 365 solutions.This fully remote role is essential for maintaining efficient... Show more
Contribuez à l'équipe dynamique de Long View en tant qu'analyste support technique niveau I.Ce rôle bilingue est essentiel pour maintenir la satisfaction client à l'échelle mondiale.En tant qu'anal... Show more
