Senior Manager, Sales Operations

Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership-someone who thrives on driving results, building trust, and influencing change. As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. In this position, you play a central role in identifying risks, monitoring controls, and supporting continuous improvement initiatives. You’ll serve as the main point of contact between Sales and a range of internal support functions-Marketing, Communications, Credit, Centralized Services, and more-ensuring a seamless flow of information and collaboration. You’ll also be a key stakeholder in managing change initiatives that impact sales. This is a strategic, hands-on role, ideal for someone who’s a self-starter and comfortable working independently at a senior level. Your role • Lead sales operational planning by contributing to sales strategy, forecasting, budgeting, and performance measurement • Design, implement, and enhance sales processes, systems, and tools to improve operational effectiveness and reporting • Oversee sales reporting, including management dashboards, performance tracking, and sales recognition or award programs • Manage sales compensation programs by supporting annual bonus plans and advising on compensation exceptions • Monitor market and competitor trends, analyze insights, and provide recommendations to senior leadership • Ensure regulatory and operational oversight by monitoring controls, quality standards, and compliance across platforms, and documenting issues and corrective actions • Act as a key liaison between Sales and internal partners, including regional leaders, marketing, credit, information technology, and centralized services • Manage sales‑related projects and initiatives, including planning and oversight of related budgets • Deliver consistent, professional internal service while maintaining confidentiality in all interactions Your team Joining our team means being part of a leader in equipment financing, where you'll have the chance to work with a diverse range of clients, tackle unique business challenges, and deliver impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales and will collaborate with Regional General Managers, Team Leads, Account Managers, Marketing, and other various internal departments. If you’re ready to take on exciting projects, build lasting relationships, and grow your career in a dynamic, customer-focused environment, this is the perfect place for you. Apply now and make a real difference in the success of businesses across Canada! The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times. Requirements o Hold a university certificate with relevant experience; or a bachelor’s degree with relevant experience; or a master’s degree with relevant experience o Comprehensive understanding of financial analysis, including evaluating the financial health of manufacturing clients and assessing the viability of equipment financing proposals o Excellent verbal and written communication skills o Demonstrated ability to lead change and promote organizational growth o Superior time management, prioritization, and organizational skills o Proven interpersonal skills for building and maintaining relationships at all levels o Strong analytical and creative problem-solving abilities o Meticulous attention to detail and the ability to juggle multiple tasks o High proficiency in MS Office, especially Excel and Word o Absolute discretion and ability to handle confidential information with care o Experience in risk management, quality assurance, audit, or regulatory oversight within a complex operational environment o Strong knowledge of control monitoring, compliance frameworks, and operational risk concepts o Experience producing analytical reporting to support internal stakeholders and decision-making o Ability to work independently in an individual contributor role while collaborating with multiple internal partners Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team? Join us!