Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English)Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.
You'll have...
Education:
Experience:
Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.
Even better, you may have...
This posting is for an existing vacancy within our team.
The expected annual salary for this Ford Credit Canada position is $45,760.00 - $53,872.00 and individuals may also be eligible to participate in our Quarterly Flexible Bonus Rewards program.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!
We thank all candidates for their interest, but only those selected for an interview will be contacted.
Ford Credit Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada, Limited, does not sponsor work permit applications.
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Bilingual (French/English) Customer Service Representative - Account Maintenance (Early Stage Collections) • Edmonton, AB, Canada
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