Risk Manager

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

Your role as Risk Manager

Dialogue is looking for a Risk Manager to take part in our mission to help people improve their wellbeing.Reporting to the Director of Risk and Compliance, your role will be to help strengthen how risk and compliance are managed across the organization. You will contribute to building a forward-looking risk culture by designing and implementing practical processes that empower teams to make confident, informed decisions.

Through your expertise, you will help protect and support our business, clients, customers, and partners as Dialogue navigates an evolving and complex landscape.

Want to join an exceptional team in a tech-enabled healthcare company? Good news — we saved you a seat.

What you'll be doing:

• Design and implement risk management programs (policies, processes, training, and tools) across business continuity, third-party risk, information governance, model risk, etc.
• Analyze regulatory guidance (e.g., OSFI) and conduct gap assessments between regulatory requirements and current business practices
• Support risk identification, evaluation, and improvement initiatives across business areas, including advising on risk considerations for new projects and process changes
• Lead implementation of new or updated compliance requirements by assessing business impact and helping design, maintain, and optimize controls
• Develop and execute monitoring activities, track risk issues, and prepare synthesized risk reports with strategic recommendations for stakeholders and management
• Support audits, third-party due diligence, stakeholder engagement, and continuous optimization and automation of risk and compliance processes
• Manage Dialogue’s GRC tool and its evolution

We'd love to hear from you if you have

• 6+ years of experience in risk management, preferably in financial services or another highly regulated industry
• Bachelor’s degree or relevant certification in risk management, finance, business, economics, or a related field
• Breadth of knowledge of risk and compliance domains, including business continuity, third-party risk, data governance, technology risk, model risk, and privacy
• Strong understanding of technology-related risks and awareness of emerging tools, including artificial intelligence applications in risk and compliance
• Knowledge of financial services regulations and governance practices, including familiarity with Office of the Superintendent of Financial Institutions Canada guidelines (e.g., B-10, E-21) is an asset
• Demonstrated experience developing and implementing risk and compliance frameworks in a business environment
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Proactive, adaptable, and able to quickly learn and apply knowledge across multiple risk domains
• Ability to balance regulatory requirements with operational practicality in a fast-paced, technology-driven organization
• High integrity, autonomy, and a collaborative mindset with the ability to build strong cross-functional relationships

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up

Recruitment Fraud Notice
Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to <jobs@dialogue.co> and verify the role on our official careers page.

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