Housing Program Agent

Housing Program Agent

status : Permanent - Full time (35 hours / week) Departement : CONSTRUCTION Direct supervisor : Project Manager Starting date : To be determined

The Nunavik Housing Bureau (NHB) provides comfortable, safe, and affordable homes adapted to Inuit needs and culture. Through its programs and services, it contributes to the development of vibrant, sustainable, and safe communities.

FUNCTION & RESPONSABILITIES

The Nunavik Housing Bureau (NHB) wants to promote the HOP and is looking for a Housing Program Assistant to reach the population.

The Program offers significant grants to individuals who do not want to be dependent on social housing and would like to own their dwelling, grants for home renovations and assists non-profit organizations or cooperatives to build multi-unit residential units.

The goal of the Program is to improve the housing conditions of the residents in the Nunavik region.

In its expansion, the Home Ownership Program offers you the opportunity to join the dynamic team, where self-improvement and pride are at the heart of successful mandates.

Under the supervision of the Housing Program Coordinator, you will provide assistance with the Home Ownership Program of the Société d’habitation du Québec (SHQ) in the Nunavik region.

RESPONSIBILITIES

• Remind, prepare the follow-up with all clients on their annual applications for the municipal taxes and insurance subsidies and submit to the Housing Program Coordinator for review;
• Respond to inquiries from contractors, suppliers and others concerning the Program;
• Answer inquiries from potential clients and assist applicants in the preparation of their applications to the Program;
• Assist with the mentoring to potential clients;
• Receive applications, review them in accordance with the Program criteria and submit to the Housing Program Coordinator for approval
• Perform regular office work such as; opening, maintaining and updating of files, filing- documents, creation of documents, completion of forms, writing of e-mails and letters;
• Perform regular reconciliation tasks related to each client’s file accepted under the Program
• Review payment requests, ensuring that the appropriate supporting documents are attached and submitted to the Housing Program Coordinator;
• Carry out any other related work that could be required by the Housing Program Coordinator.

GENERAL REQUIREMENTS

• Reliable / Punctual / Flexible / Organized / Positive / Confident / Discretion
• Strong communication skills with a good sense of judgment for decision-making
• Self-sufficiency and great professional maturity with the ability to work under pressure
• Problem solving skills with good interpersonal and negotiating skills
• Capacity to be a member of a dynamic team
• Profound understanding and respect of client’s needs and customer service
• Must have 2 of 3 languages (Inuktitut, English and French)

ASSETS

• Secondary V Diploma, or with 2 years experience in client services
• Working knowledge of Microsoft Office suites, (Word, Excel ) network, major asset
• Knowledge of the construction industry and building science
• A valid provincial driver’s license would be required or a territorial license with an obligation to take a driver’s course when one is offered

CONDITIONS

The NHB offers a competitive salary and attractive working conditions to its employees, it gives them the opportunity to receive training to improve their skills and increase their value to the organization, including relocation and cost-of-living benefits, a yearly travel allowance, food allowances, group insurance and RRSP contributions.