Sr Digital Operations Analyst

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Join us as a Network Solution Design & Tier 3 Technical Expert and take the lead in shaping, managing, and optimizing our private wireless network services. With a strong focus on Nokia core technologies, you’ll own service performance end-to-end—driving reliability, continuous improvement, and operational excellence. In this high-impact role, you’ll also serve as the go-to Tier 3 technical authority, tackling complex network challenges, leading advanced troubleshooting, and delivering expert support when it matters most.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum Requirements:

• 5 years of experience in network operations, with 3 years supporting 4G/5G cellular networks including: Nokia core (CMU) and Nokia IP-MPLS networks
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Deep understanding of LTE architecture, protocols, and Nokia core components
• Proven experience in Tier 3 technical support and service ownership
• Strong analytical, troubleshooting, and problem-solving skills
• Experience with network monitoring, incident management, and change control processes

Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferrable skills.

Responsibilities:

• Provide advanced troubleshooting and resolution for complex network issues, particularly those involving Nokia core components (e.g., MME, HSS, SGW, PGW)
• Provide Tier 3 service provider support to site operations teams, owning the resolution of escalated incidents and problems through root cause analysis and corrective actions
• Perform configuration, troubleshooting, and operational support of Nokia IP/MPLS infrastructure, including VPRN, VPLS/Routed‑VPLS, MPLS, routing protocols, and core/aggregation connectivity
• Interface with Nokia support and other vendors for critical issue resolution, defect analysis, and software upgrades
• Oversee daily operations of the private wireless network, including monitoring, incident response, and change management, proactively identifying and mitigating potential issues
• Lead or support network projects, including new service rollouts, upgrades, and migrations, coordinating with cross‑functional teams to ensure successful project delivery
• Develop and maintain technical documentation, runbooks, and knowledge base articles, and provide training and mentorship to team members

Location and other Key details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• Occasional travel is required
• Occasional on call support after hours will be required
• Our professional roles follow internal compensation guidelines and the pay band will be based years of experience and scope of work

Think we are a fit? Apply now!

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.