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Pason
Tier 2 CompletionsPason • Calgary, AB, CA
Tier 2 Completions

Tier 2 Completions

Pason • Calgary, AB, CA
10 days ago
Job type
  • Full-time
Job description

Job Duties and Responsibilities

  • Serve as an escalation point for Field Technicians and T1 teams, assisting in resolving customer issues efficiently.
  • Capacity to disseminate information in a way that others with a varied degree of technical understanding can comprehend and implement.
  • Act as a liaison between field operations and support teams to improve communication and collaboration.
  • Document, analyze, escalate and communicate reoccurring technical issues to drive a prompt solution for customer issues.
  • Well organized and through with good verbal and written skills.
  • Escalating and working with R&D to assist in solution finding.
  • Strong understanding of Completions Hardware/Software product offerings.
  • Assist in implementing best practices, training materials and support documentation for the field and support groups.
  • Look for opportunities to improve existing processes/procedures to streamline workflows and resolve customer issues.
  • Offer guidance, mentoring, and coaching to team members. Fostering skill development and continuous improvement.
  • Keep up to date with new and upcoming products, features, diagnostic tools and applicable processes fixes.
  • Actively participate and contribute in continuous improvement by providing training when required
  • Submission of knowledge base entries/an communicate updates that are required.
  • Actively seek opportunities to streamline process for the betterment of customers/field technicians.
  • Actively seek opportunities to establish a proactive process with the end goal of minimizing downtime.
  • Identify opportunities to implement new tools to assist in empowering T1/Field tech in first call resolution
  • Ability to take the lead on issues offer guidance and ensure that the solution is implemented.
  • Participate in field training which requires the ability to travel within Canada and the USA.
  • Willing to be on-call for 24/7 coverage.
  • Work a rotational schedule for 365/74 coverage.
  • Be open to taking on projects ad-hoc in other departments where your skill set is needed and applicable.

Qualifications

  • High school diploma or technical diploma (post-secondary technical education preferred)
  • Basic mechanical, electrical, or technical aptitude
  • Willingness to learn manufacturing, testing, and QA/QC processes
  • Strong attention to detail and ability to follow written procedures
  • Basic computer skills (documentation, spreadsheets, data entry)
  • Comfortable working in shop and lab environments
  • Co-op, internship, or previous shop-floor experience would be considered an asset
  • Exposure to manufacturing, quality, or production environment would be considered an asset
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Tier 2 Completions • Calgary, AB, CA

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