Leasing & Site Administrator

Leasing & Site Administrator

Hull Estates | Calgary, AB

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

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BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The Opportunity: We have an exciting opportunity to join BGO’s residential rental community. We’re looking for a detail-oriented individual to join our team. This successful candidate will oversee administrative responsibilities related to lease signing and move-in, support with leasing as required and ensure a superior move-in experience for every resident.

What you will do:

Administration

• Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Maintain good resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
• Work closely with the Community Manager to process changes to residents, occupants, guarantors and other administrative matters.
• Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database.
• Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination.
• Conduct move-in, move out and suite turnover inspections.
• Assign resident parking, visitor parking and lockers.
• Administration of sublets, assignments, and termination notices.
• Prepare and deliver rental reminders, follow-up phone calls or door knocking.
• Rectify any resident issues that may arise and escalate as required.
• Provide administrative support as requested.
• Maintain an orderly office area.
• Assist in training new Concierge hires.
• Other tasks needed to support Concierge, Community Manager or Maintenance Team.

Leasing

• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
• Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
• Qualify prospective residents to determine their requirements.
• Welcome new residents and provide full orientation when required.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
• Maintain detailed knowledge of suite inventory.
• Inspect upcoming suite availability prior to showing to potential residents as required.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Completion of move-in and move-out inspections.
• Creation of lease agreements.
• Accounts Receivable duties.
• Assist prospects with completing application, if required.

Customer Service

• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
• Act with integrity and demonstrate support for our core values.
• Promote a strong sense of community.
• Maintain an overall focus on enhancing the customer experience.
• Respond to telephone and email inquiries.
• Courteous and prompt communication with residents, team members and management.

Who You Are:

• Experience – 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
• Education – High school diploma required, College Diploma/Bachelor’s Degree is preferred
• Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
• Organizational/Multi-Task Skills – Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
• Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Availability - Flexibility in hours. Evening and/or weekend work will be required.
• Police Clearance – A criminal verification check is required for employment.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.