Job Summary
As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
Triages calls and inquiries from customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently and effectively for all scheduled services.
Monitors service orders assigned to technicians.
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
Reconciles various CRM reports on a monthly basis.
Works closely with the Branch Procurement Specialist(s) with resource and project planning.
Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
Performs other service coordinator duties as assigned.
Job Qualifications
TechEdge Service Coordinator • Calgary, Canada, US
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