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Pre-Sales Support SpecialistTrox • Markham, ON, CA
Pre-Sales Support Specialist

Pre-Sales Support Specialist

Trox • Markham, ON, CA
30+ days ago
Salary
CA$50.00 hourly
Job type
  • Full-time
Job description

About Bluum

Bluum is a leading provider of education technology solutions, partnering with K-12 institutions to design and deliver modern learning environments. With over 50 years of experience, Bluum offers a comprehensive portfolio including devices, networking, cybersecurity, and audio-visual solutions. Our mission is to help schools make impactful, cost-effective technology decisions that enhance the learning experience.

Position Summary

The Pre-Sales Support Specialist plays a critical role in supporting the sales organization by coordinating vendor pricing and developing accurate, compliant non-integration quotes. This role is responsible for collecting and analyzing pricing and availability data, managing vendor interactions, and producing high-quality quotes that enable efficient deal execution.

The Specialist works closely with Account Executives to improve response time, enhance quote accuracy, and support margin discipline, while ensuring a high level of service and responsiveness.

Key Responsibilities

Sales Support

  • Partner with Account Executives to support pre-sales activities and quote development
  • Clarify request requirements and objectives to ensure accurate execution
  • Provide proactive updates on request status, timelines, and next steps
  • Maintain a solutions-oriented approach, particularly when managing urgent or complex requests

Pricing Coordination

  • Source pricing from multiple vendors (minimum of three where applicable)
  • Collect and document key data, including pricing, availability, lead times, freight, and quote validity
  • Evaluate vendor options and recommend the most effective solution based on cost, timeline, and vendor alignment
  • Manage vendor deal registrations, including submission, tracking, and documentation within NetSuite

Quote Development

  • Prepare accurate, customer-ready, non-integration quotes using NetSuite
  • Ensure all quotes include correct products, quantities, pricing, lead times, and validity dates
  • Identify and propose alternative solutions when constraints arise (e.g., substitutions, alternate vendors, phased delivery)
  • Present multiple quote options when appropriate, outlining trade-offs related to cost, availability, and timelines

Workflow Management

  • Manage incoming requests through established intake and tracking processes
  • Meet defined service level agreements (SLAs) and communicate risks proactively
  • Maintain accurate and complete documentation in NetSuite
  • Collaborate with procurement to share vendor performance insights and recurring issues

Scope of Role

This role supports pre-sales execution but does not include:

  • Integration quotes, complex bids, or RFP management
  • Engineering or solution design responsibilities
  • Sales forecasting, opportunity strategy, or final deal decisions
  • Post-sale order processing

Qualifications

Required

  • 2–5+ years of experience in pricing, quoting, sales support, procurement, or sales operations
  • Strong organizational and time management skills, with the ability to manage high volumes of work
  • Excellent written and verbal communication skills
  • Strong attention to detail and accuracy

Preferred

  • Experience working with ERP or CRM systems (e.g., NetSuite)
  • Experience coordinating with vendors or suppliers
  • Familiarity with technology products or distribution environments

Core Competencies

  • Ability to prioritize and execute in a fast-paced environment
  • Strong problem-solving and critical thinking skills
  • Proactive communication and stakeholder management
  • Customer service mindset with a focus on responsiveness and quality
  • Ability to manage competing deadlines and shifting priorities

Work Environment

  • Fast-paced, deadline-driven environment
  • Collaborative interaction with sales teams, vendors, and internal departments
  • May require handling multiple concurrent requests with varying levels of complexity

Salary range $50-65K

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Pre-Sales Support Specialist • Markham, ON, CA

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