Talent.com
Complete Genomics
Field Service Engineer (NGS)Complete Genomics • Calgary, AB, Canada
Field Service Engineer (NGS)

Field Service Engineer (NGS)

Complete Genomics • Calgary, AB, Canada
22 days ago
Job type
  • Full-time
Job description

Are you passionate about advancing genomic innovation and enabling affordable healthcare solutions for all?


Do you thrive in a fast-paced, collaborative environment where customer success and technical excellence go together?


As the Field Service Engineer, you will provide onsite and remote service and support to customers across Canada. You will ensure NGS instruments and automation systems are installed, maintained, and repaired with precision, while building strong customer relationships and contributing to technical excellence across the organization.


WHAT YOU WILL BE DOING

  • Troubleshoot, repair, and perform preventive maintenance on NGS (Next Generation Sequencing) instruments and automation machines (liquid handlers).
  • Install and/or remove instruments at customer sites according to documented procedures.
  • Build and enhance customer relationships by providing exceptional service.
  • Document service activities in CRM to track resources and metrics.
  • Manage and forecast spare part inventory.
  • Provide feedback to managers, R&D, FSE, and product management for continuous improvement.
  • Train new members on service activities when needed.
  • Follow all safety policies and procedures.
  • Perform other duties as assigned.


ABOUT YOU

  • Passion for genomics, biotechnology, and customer success.
  • Strong interpersonal and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Motivated to work independently while also collaborating with a team.
  • Effective time management and ability to handle multiple priorities.
  • Flexible and willing to travel when customers need support.


WHERE YOU WILL WORK

  • Territory: Canada (national coverage)
  • Preferred Location: Calgary or Vancouver
  • Travel: 50%+ within the assigned region; occasional international travel (U.S., China, and other locations in the Americas) for training and customer support.


WHAT YOU WILL BRING US

  • Technical expertise in installing and maintaining complex life science equipment, ideally next generation sequencers and/or automation.
  • Strong hands-on skills in optical, motion, and fluidic systems.
  • Ability to troubleshoot complex workflows and systems.
  • Experience working with diverse stakeholders across sales, service, and product development.
  • CRM and Microsoft Office proficiency.


WHAT YOUR EDUCATION LOOKS LIKE

  • Bachelor’s degree in engineering/science with 3+ years of experience; OR
  • Technical diploma in Biomedical or Electronics Engineering Technology with 5+ years of experience.
  • Prior field service and customer support experience highly preferred.


HOW WE WILL REWARD YOU

The base salary range for this position is CAD $80,000–125,000 per year.

This position is eligible for an annual performance-based bonus to recognize your contributions.


Additional rewards include:

  • Annual gym membership allowance
  • Comprehensive benefits package (through Green Shield) including:
  • Medical, Dental, and Vision Coverage
  • Paramedical Coverage
  • Long-term Disability Insurance
  • Travel Coverage
  • Complete Genomics contributes to the cost of coverage for eligible employees and dependents.


OUR COMMITMENT

Complete Genomics provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.

Create a job alert for this search

Field Service Engineer (NGS) • Calgary, AB, Canada

Similar jobs

Dynamic Field Service Engineer for Advanced Genomic Projects

Element BiosciencesCalgary, AB, CA
Full-time

Become a Field Service Engineer focused on remote support for innovative genomic solutions.Leverage your expertise in troubleshooting and maintenance to enhance customer operations across Canada.In... Show more

 • Promoted

Structural Engineer - Hays

Haysairdrie, ab, ca
Full-time

Join a Canada‑wide engineering firm that specializes in building science, enclosure consulting, restoration, structural engineering, capital planning, and energy services.They support architects, d... Show more

 • Promoted

Senior Field Service Engineer

Telescope RecruitmentCalgary, Alberta, Canada
Full-time

Our employer is a fast-growing Canadian distributor of scientific instruments, reagents, and consumables, proudly serving research and clinical communities across the country.Headquartered in Toron... Show more

 • Promoted

Field Service Engineer- Calgary, AB

Kinectrics Inc.Calgary, AB, CA
Temporary

Employment Type: Temporary up to 12 months.Department: High Voltage and Safety Testing.Reports to: Service Line Lead, MV Cables.The work we do each day helps communities around the world.Find satis... Show more

 • Promoted

Field Sales Manager

FLINT Corp.High River, Alberta, Canada
Permanent

FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services.Co... Show more

 • Promoted

Distribution Manager - CQ Search Group Ltd.

CQ Search Group Ltd.airdrie, ab, ca
Full-time

Salary $100,000-110,000+ bonus.The Distribution Operations Manager plays a key role in ensuring products are consistently available to meet customer demand while maintaining efficient and reliable ... Show more

 • Promoted

Plumbing Service Foreman - Chisholm Industries Ltd.

Chisholm Industries Ltd.airdrie, ab, ca
Full-time

Alberta-based mechanical contractor with nearly 50 years of experience serving commercial, institutional, healthcare, and industrial facilities.This role is best suited for someone who operates as ... Show more

 • Promoted

Field Service Engineer - Western Canada

Hitachi Automotive Systems Americas, Inc.Calgary, Alberta, Canada
Full-time

Field Service Engineer - Western Canada page is loaded## Field Service Engineer - Western Canadaremote type:.Calgary, Alberta, Canadatime type:.Posted Todayjob requisition id:.R0120997**Location:**... Show more

 • Promoted

Field Service Engineer: Hv Substations & Hvdc (Canada)

Hitachi ABB Power GridsCalgary, Canada
Full-time

A global technology leader in electrification is seeking a Field Service Engineer in Calgary, Alberta.The role involves maintaining and optimizing high-voltage installations in both utility and ind... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingAirdrie, Alberta
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Industrial Engineer - TechDoQuest

TechDoQuestairdrie, ab, ca
Full-time

Performs Methods Engineering analysis including process design, time and motion studies.Assists in the implementation of these projects into business with quality tools, supporting processes and on... Show more

 • Promoted

Field Service Engineer (NGS)

Complete Genomicsairdrie, ab, ca
Full-time

Are you passionate about advancing genomic innovation and enabling affordable healthcare solutions for all?.Do you thrive in a fast-paced, collaborative environment where customer success and techn... Show more

 • Promoted

AME Technician - AISG Aviation Integrated Services Group

AISG Aviation Integrated Services Groupairdrie, ab, ca
Full-time

Aircraft Maintenance Technician, where you'll play a key role in ensuring the safety and efficiency of aircraft.You'll be responsible for performing line maintenance services, including troubleshoo... Show more

 • Promoted

Field Service Engineer

CoolIT SystemsCalgary, Canada
Full-time

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers.We design and manufacture soluti... Show more

 • Promoted

Field Engineer

CBL SolutionsCalgary, AB, CA
Full-time

We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada.This role is based in... Show more

 • Promoted

Field Service Engineer Lmd

Miele Australia PtyCalgary, Canada

Als Field Service Engineer in de discipline Laboratoria Medisch Dentaal (LMD) verleen je premium service aan tandartspraktijken en laboratoria, denk hierbij aan de farmaceutische industrie, maar oo... Show more

 • Promoted

Field Service Engineer

GutorCalgary, Alberta, Canada
Full-time

Gutor is a leading international manufacturer of UPS systems for industrial applications.With over 75 years in business, Gutor serves industries such as oil & gas, petrochemical, chemical, nuclear,... Show more

 • Promoted

Senior Infrastructure Engineer - Arcobi (Formerly Arcus Power)

Arcobi (Formerly Arcus Power)airdrie, ab, ca
Full-time

Organization: ArcobiRole: Senior Infrastructure EngineerLocation: Calgary, AB, On Site work environment (Friday’s work from home)Address: Suite 865, 401 9th Ave SW, Calgary, ABWebsite: https://arco... Show more

 • Promoted

人力资源专员 - US Elogistics Service Corp

US Elogistics Service Corpairdrie, ab, ca
Full-time

Based on the demands of each department, formulate recruitment plans and carry out the entire process of resume screening, interview invitations, interview organization, background checks, and empl... Show more

 • Promoted

Field Service Technician

Preston Phipps Incairdrie, ab, ca
Full-time

The ideal candidate is a hands-on, self-motivated professional who thrives in an entrepreneurial environment and is committed to delivering excellent customer service.Perform field start-ups, troub... Show more