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Zonda Home
Call Center Agent (Remote – Work From Home)Zonda Home • Vancouver, British Columbia, Canada
Call Center Agent (Remote – Work From Home)

Call Center Agent (Remote – Work From Home)

Zonda Home • Vancouver, British Columbia, Canada
30+ days ago
Job type
  • Full-time
  • Part-time
  • Remote
Job description

Location: Remote (Open across Canada)
Job Type: Full-Time / Part-Time
Schedule: Flexible

About Zonda Home

Zonda Home is a leading company in housing data and technology. We provide market research, data insights, and digital tools that support builders, developers, and real estate professionals across Canada and North America. Our services help guide decisions in the housing market.

About the Role

We are looking for a friendly and professional Call Center Agent to support our customers. In this role, you will handle inbound and outbound calls, assist with customer questions, and provide support related to our services and data platforms.

This is a remote position. You will work from home and communicate with customers in a clear and helpful manner.

Key Responsibilities
  • Answer incoming calls from customers
  • Make outbound calls when required
  • Provide clear information about services and products
  • Assist customers with account and access issues
  • Resolve basic problems or direct issues to the right team
  • Record call details and update customer records
  • Maintain a polite and professional tone at all times
Requirements
  • Basic computer skills (typing, email, internet use)
  • Good verbal communication skills
  • Strong listening skills
  • Ability to stay calm and professional
  • Good problem-solving ability
  • Ability to work independently
  • Reliable internet connection and quiet work environment
  • No experience required (training provided)
What We Offer
  • 100% remote work across Canada
  • Flexible working hours
  • Paid training provided
  • Competitive pay
  • Supportive and professional team
  • Opportunity for career growth
Employee Benefits (Canada)
  • Paid vacation and sick leave
  • Health and dental coverage (based on eligibility)
  • Canada Pension Plan (CPP) contributions
  • Employment Insurance (EI) coverage
  • Work-life balance support
  • Remote work allowance (if applicable)
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Call Center Agent (Remote – Work From Home) • Vancouver, British Columbia, Canada

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