Location: Vancouver, BC – Hybrid
Reports to: Manager of Customer Experience
Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established Value Exchange Model (VEM), proven Onboarding integration, and a Customer Experience function that directly contributes to Net Retention (NRR). This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells further.
Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.
✨What You'll Do
✨What Good Looks Like in Year One
✨Who You Are
How We Give Back to Our Employees:
More About Intiveo
We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.
We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.
Want to see more? Check out our Culture Book here!
Customer Success Manager • Vancouver, British Columbia, Canada
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