Manager, Event Operations

Event Operations Manager

At Fairmont Hotel Vancouver extraordinary events are not simply hostedthey are meticulously orchestrated. For more than 85 years as the place where important happens our iconic hotel has set the stage for defining moments landmark celebrations and world-class experiences.

We are seeking our next Event Operations Manager to provide operational leadership to a dedicated team of 100 colleagues and leaders delivering landmark events with precision pride and purpose.

What Is in It for You

• An inclusive empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Competitive annual compensation of $68000 with salary reviews conducted annually based on performance demonstrated capabilities and market conditions.
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health dental vision life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
• 10 days of paid vacation annually increasing with service along with 12 statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues including breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building dating back to 1939
• Learning programs designed to sharpen your skills
• Opportunities to contribute through Corporate Social Responsibility activities

What You Will Be Doing

• Provide operational leadership to Event Operations delivering flawlessly executed events aligned with Fairmonts five-star service standards
• Set the tone for exceptional guest experiences by anticipating needs resolving concerns with empathy and ensuring clear communication and follow-through
• Inspire coach and develop Event Operations Colleagues through meaningful feedback performance reviews recognition and incentive initiatives
• Oversee the seamless communication execution and accurate billing of events ensuring delivery consistently meets or exceeds guest expectations
• Partner closely with the Event Sales & Service teams to achieve shared service quality and revenue goals
• Lead consistent team communication through structured briefings and leadership meetings
• Participate in long-term operational strategy setting for Event Operations in partnership with the leadership team aligning people process and performance with hotel and brand priorities
• Establish implement and continuously refine policies procedures and standards to elevate quality colleague engagement and cost efficiency
• Ensure optimal staffing and scheduling in alignment with labour agreements productivity targets and business demands
• Foster a positive inclusive and high-performance culture through proactive colleague engagement one-on-ones and ongoing support
• Actively represent Event Operations in recognition health & safety and sustainability initiatives
• Champion health safety and sanitation standards promoting a safe workplace and leading investigations and return-to-work programs as required
• Lead special projects and initiatives as assigned

Qualifications :

What Were Looking For

• Minimum 3 years of progressive banquet or event operations leadership experience within a luxury unionized or large-scale hospitality environment
• Demonstrated ability to successfully manage large-scale events of up to 1500 guests
• A polished service-driven leadership style with exceptional communication skills
• Strong organizational interpersonal and problem-solving capabilities
• Proven ability to build trusted relationships across departments and with key stakeholders
• A collaborative leader who inspires strong team culture and consistently drives high performance
• Experience working within a unionized environment is an asset
• Serving It Right certification required
• Flexibility to work varied schedules including evenings weekends holidays and early mornings

Physical Requirements

This role maintains a visible leadership presence within event spaces and requires the following physical capabilities:

• Ability to stand and walk for extended periods
• Capacity to lift and carry up to 30 lbs
• Frequent bending kneeling pushing pulling and stair use

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1