Healthcare Field Supervisor – Vancouver Coastal Health

Mobile Response Unit (MRU) Officer –Vancouver Coastal Health Securicare is seeking a Mobile Response Unit (MRU) Officer to support healthcare security operations across the Vancouver Coastal Health (VCH) portfolio in Metro Vancouver. This is a dynamic, field-based role responsible for responding to incidents across multiple sites, supporting frontline teams, and maintaining a safe and secure environment for patients, staff, and visitors. You will play a key role in rapid response, incident support, and operational coverage across healthcare facilities. The ideal candidate is adaptable, calm under pressure, and experienced in handling high-risk situations in a healthcare environment.Duties & Responsibilities:Conduct mobile patrols and respond to incidents across multiple healthcare sites, ensuring safety and security for patients, staff, and visitorsPerform rapid incident assessment and take appropriate action during medical emergencies, behavioral situations, and safety-related eventsOperate and maintain assigned mobile unit, including vehicle inspections, equipment checks, and readiness verification prior to deploymentUtilize GPS tracking systems and real-time reporting tools to maintain situational awareness and support operational coordinationCoordinate with SOC and other units to ensure timely, effective multi-site response and communicationSupport frontline staff during high-risk situations, including escalation, aggression, and mental health-related incidentsConduct site and area-based patrols, identifying risks and ensuring compliance with healthcare safety protocolsAssist in the development and execution of post orders for assigned geographic coverage areasMaintain accurate documentation, including incident reports, activity logs, and operational updatesConduct pre-deployment readiness checks, including vehicle familiarization, equipment accountability, communication testing, and area orientationProvide stakeholder support, including briefings to site leadership and coordination with clinical teams when requiredRequirements:Valid BC Security Worker Licence (SWL)Valid Advanced Security Training (AST)Valid Intermediate First Aid (OFA 2)Valid Class 5 Driver's Licence with a clean driver's abstractNon-Violent Crisis Intervention (MORB) is an asset.Minimum 2 years of security supervisory or site lead experience, preferably in healthcare or high-profile environments.Demonstrated leadership experience with the ability to coach, mentor, and manage a team effectivelyStrong understanding of incident management, emergency response protocols, and risk mitigationExcellent communication and interpersonal skills, with the ability to engage effectively with staff, patients, and stakeholdersAbility to work independently, manage multiple sites, and prioritize in a fast-paced environment.Strong report writing, documentation, and incident review experience.Intermediate computer skills (incident reporting systems, email, basic MS Office)Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset. What's In It for YouFun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe. At Securicare, we live by our R.E.A.C.H. values:Respect · Empathy · Accountability · Courtesy · HonestyAt Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job; it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.Ready to join the team? Apply today!