Customer Service Representative

Description

Teledyne Optech is the world leader in the development and manufacture of advanced lidar and camera survey instruments for airborne, mobile and terrestrial mapping. With operations and staff worldwide, Teledyne Optech has led the advancement of the technology for 40 years, empowering surveyors, researchers, and government organizations with fast, accurate and cost-effective solutions.

The Customer Service Representative plays a vital role in our order‑to‑cash operations, serving as a key link between customers and internal teams. This position is responsible for accurate order entry, proactive cross‑functional coordination, on‑time delivery, and clear, professional customer communication from purchase order receipt through shipment and invoicing

What you`ll do:

• Process and validate contract approvals to ensure all incoming orders comply with internal contract approval guidelines, commercial terms, and authorization thresholds. This function is essential to safeguarding revenue recognition accuracy and contractual compliance.

• Create and maintain sales orders in SAP with a high degree of accuracy, ensuring alignment with approved purchase orders, quotations, pricing policies, and customer requirements. This includes verifying item configuration, lead times, and bill-to/ship-to data to prevent downstream errors.

• Facilitate cross-functional order review meetings for complex or high-value sales. This role coordinates all required stakeholders—Finance, Manufacturing, Planning, Product Management, and Logistics—to ensure operational readiness, accurate costing, and alignment on customer commitments.

• Drive the end-to-end sales order process to support OnTime Delivery (OTD) performance, proactively monitoring order progress from entry to shipment and escalating issues that may impact deliverables.

• Identify and mitigate risks early by anticipating potential delays related to material availability, configuration questions, credit status, contract gaps, or logistical constraints, and coordinating timely corrective actions.

• Serve as the primary customer interface for all order related communication. This includes acknowledging orders, securing logistical approvals, providing proactive status updates, and coordinating all steps through to final shipment. The role acts as the central point of contact, ensuring a consistent, professional customer experience.

• Maintain strong communication with Finance to support accurate and timely invoicing, ensure credit holds or payment issues are resolved, and help maintain the integrity of the order-to-cash cycle.

• Coordinate closely with the Logistics team to ensure all outbound shipments are properly documented, compliant, and approved—covering commercial invoices, packing lists, export documents, carrier instructions, and special customer requirements.

• Liaise with Trade Compliance to confirm all export control and documentation requirements are fully satisfied prior to shipment, reducing regulatory risk and ensuring seamless border clearance for international customers.

What you need :

• Minimum 3 years experience processing complex international sales orders.

• experience processing orders in SAP - an asset

• Project Coordination - an asset.

• Strong understanding of terms and conditions, INCO terms, payment terms and customer relations.

• Cross-functional team experience in matrix organization.

• Ability to work independently and multi-task.

• Strong written and verbal communication skills.

What we offer :

• Competitive compensation and comprehensive health benefits

• Progressive vacation plan and paid holidays

• Retirement savings plans with company match

• Educational assistance and career development support

• Opportunities to work on globally impactful technologies

What happens next

Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.

This position is being posted in response to an existing vacancy within our organization

No AI tools are used to assist in the Screening, Assessing and Selecting of candidates for this role.

Salary Range:

$41,900.00-$55,800.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.