Mining - Product Support Representative

The Opportunity

Play an integral role in the support and sales process as an outside Mining Product Support Representative. Build your business by building strong customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience.

Develop and build new customer opportunities within a defined sales territory through development and execution of a Strategic Sales Plan. Obtain vast knowledge of Wajax’s Product Offerings to provide expert knowledge, advice, and product solutions for client needs.

The Role

• Develop a deep understanding of customer applications and business.
• Invest in customer relationships in a defined customer account list.
• Consult with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance with delivery times.
• Conduct outside sales calls to various Mine sites throughout Territory.
• Identify opportunities to upsell and cross-sell.
• Provide customer feedback.
• Identify and resolve customer concerns in a timely manner.
• Address phone and email inquiries.
• Meet and exceed established sales targets as determined on a monthly/annual basis.

The Candidate

• Education: College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic
• Work Experience: 2-3 years related experience in sales, marketing, or equivalent business experience.
• Knowledge of heavy equipment and Mining Industry is an asset, IMPACT selling process, must possess a valid driver’s license.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

Compensation:

Base pay $36,000 per annum plus generous commission program, vehicle allowance, and comprehensive benefits package. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.

This is a current replacement (or ‘New’ if applicable) vacancy.

Wajax does not use AI powered recruitment processes.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.