Specialist - HR Systems

Specialist - HR Systems Waterloo, ONT, Canada Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Specialist – HR Systems role is responsible for supporting, optimizing, and enhancing HR systems and integrations with third party HR and enterprise systems. This role combines technical experience with deep HR process knowledge to ensure data accuracy, efficient workflows, and seamless end to end system performance.

The ideal candidate is a problem-solver who can translate HR business needs into system requirements, deliver scalable solutions, and act as a trusted advisor to Human Resources and Technology Solutions.

What to expect:

Oracle HCM Support & Functional Configuration – 60%

• Serve as a subject matter expert for Oracle HCM modules.
• Maintain, and troubleshoot Oracle module setups, workflows, security roles, and user access in collaboration with the Functional Lead, HR Systems.
• Support the system testing cycle (unit, regression, UAT) and participate in the release management for HR for quarterly Oracle updates.
• May need to build complex reports and dashboards using OTBI and Oracle HCM as required or to back up the Reporting & Data Analyst.

Integrations Support – 20%

• Monitor integrations between Oracle HCM and third party systems (e.g., Dayforce, benefits providers, Docebo, IIQ, Achievers, etc).
• Work in partnership with Technology Solutions to support the development of new integrations or revisions to current integrations.
• Actively participate in technical incident resolution and root cause analysis for integration or data issues.

Business Analysis & Stakeholder Support – 20%

• Partner with HR teams to understand business requirements and translate them into functional and technical specifications.
• Participate in discovery sessions and recommend system or process improvements.
• Provide training, documentation, and ongoing support to HR system users.
• Support change management efforts for new features, integrations, or system enhancements.

What you bring:

• Bachelor’s degree in Information Systems, Human Resources, Computer Science, or related field (or equivalent experience).
• 5+ years of hands-on experience with Oracle HCM Cloud in a functional role. Oracle module certifications are an asset.
• Proficient in unit, functional and user acceptance testing, script writing and scenario identification.
• Proficiency in SQL, Groovy Script and other Oracle programming and reporting languages is an asset.
• Experience working with complex HR system integrations and working with external vendors.
• Experience with integration technologies (APIs, middleware platforms, SFTP automation).
• Proficiency in MS Office, SharePoint, Service Now, JIRA and Confluence applications
• Strong understanding of HR processes across the employee lifecycle
• Strong analytical and problem-solving skills with strong attention to detail and experience creating technical documentation.
• Demonstrated strong communication and stakeholder management experience
• Ability to operate in a fast-paced environment with shifting priorities.
• Knowledge of data privacy regulations and data governance best practices.

Salary Range: $73,500-$123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).