Disability Payment Administrator

Job Description

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At Sun Life, we support the health care needs of millions of Canadians. As a leading provider of group benefits, our Disability team helps employees and employers navigate disability claims and benefit administration with empathy, accuracy and care.

As a Disability Payment Administrator, you will support plan members by maintaining disability benefit records, assisting with government benefit coordination and delivering timely, effective client service.

What will you do?

• Administer disability benefit updates, extensions and file maintenance activities, ensuring accurate and timely processing of plan member information.
• Support clients throughout disability and government benefit processes, including Canada Pension Plan (CPP) and Quebec Pension Plan (QPP) applications, earnings verification and benefit expiry management.
• Deliver a positive client experience through inbound and outbound communication while maintaining professionalism and empathy.
• Collaborate with internal partners to identify opportunities for operational efficiencies and continuous process improvement.

What do you need to succeed?

• Customer service experience, strong communication and active listening skills, and the ability to build positive relationships with clients and business partners.
• Strong organizational, time-management and prioritization skills, with the ability to work effectively in a fast-paced, high-volume environment.
• Demonstrated judgment, initiative, resilience and adaptability when managing changing priorities and challenging situations.
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Additional information

• Occasional overtime may be required during periods of increased workload to meet client service commitments.

What's in it for you?

• Opportunities to learn new skills, grow your career and explore internal mobility opportunities.
• Comprehensive onboarding and ongoing learning programs designed to support your success.
• A collaborative, inclusive and supportive work environment with leaders invested in your development and well-being.
• Health and wellness benefits, paid vacation and programs that support financial security and work-life balance; permanent roles may also include retirement, employee share ownership, performance rewards, sabbatical opportunities and community giving support.