Regional Associate Director, Pharmacy (Ontario)

Position Type: Full-time

Department: Pharmacy

Work Location: Ontario, Canada

Work Hours: Monday - Friday, standard business hours

Work Arrangement: Remote

Travel Required: Periodic visits to all Ontario pharmacies, with regular visits to Markham pharmacies

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Why we love working here

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events!

The Opportunity

Reporting to the Director National Pharmacy Operations, the Associate Director will oversee the operations of the pharmacy network in the Atlantic region. This role is responsible for ensuring adherence to accreditation and professional standards while supporting Patient Support Programs & commercial teams through specialty pharmacy services. The individual will lead the development and execution of regional pharmacy strategies, fostering a culture of continuous improvement and operational excellence.

A Day in the Life (What you will do here)

• Ensure adherence to standard operating procedures to maintain process consistency across the Atlantic pharmacy network.
• Ensure compliance with all regulatory and governing body requirements within the Atlantic pharmacy network.
• Advise business units, including Patient Support Programs and Provider Solutions, on regulatory compliance for pharmacy-related initiatives.
• Facilitate effective collaboration and communication with stakeholders to sustain national pharmacy standards and processes in the Atlantic region.
• Lead multidisciplinary teams at corporate, division, and facility levels to align quality and operational initiatives with organizational priorities.
• Oversee the development and management of regional pharmacies, driving operational excellence.
• Support regulated compounding activities, ensuring compliance with NAPRA standards.
• Inform executive leadership about regulatory changes impacting pharmacy operations.
• Manage relationships with pharmacy partners within the Atlantic region.
• Monitor, and analyze performance metrics to meet established targets.
• Align regional pharmacy objectives with corporate strategy, supporting the strategic planning process.
• Oversee the regional pharmacy budget and capital investments.
• Create and implement continuing education programs for pharmacy staff.
• Collaborate with Pharmacy Managers to ensure budget adherence and identify cost‑saving opportunities.
• Oversee licensing and renewals for network pharmacies in the Atlantic region.
• Represent pharmacy services at client quarterly business reviews, new business pitches, physician/clinic meetings, and internal discussions.
• Inform and audit regional pricing strategies in Kroll
• Provide leadership and support to direct reports, including work allocation, hiring, training, and performance management.
• Execute continuous improvement initiatives across regional pharmacies, sharing best practices across facilities.
• Participate in audits and assist in implementing corrective actions as required.
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success

• Minimum 5 years of leadership experience in pharmacy operations.
• PharmD or Bachelor of Pharmacy degree
• Licensed to practice as a Registered Pharmacist providing direct patient care with at least one provincial College of Pharmacy
• In-depth understanding of pharmacy workflows, specialty pharmacy services, and pharmacy adjudication software.
• Expertise in NAPRA standards and regulatory compliance.
• Strong problem‑solving and decision‑making capabilities.
• Exceptional planning, execution, and multitasking skills.
• Strategic thinker with strong written, verbal, and presentation communication skills.
• Ability to thrive in a dynamic, patient‑focused environment.
• Comprehensive knowledge of provincial pharmacy regulations.
• Willingness to travel up to 20% of the time.

What makes you a great fit for this team

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex

We value our employees! Our permanent full‑time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well‑being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• The anticipated base salary hiring range for this role is $140k to $157k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.