CARE PROCESS COACH

Position Summary
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Care Process Coach to join our Primary Health Care department.

The Care Process Coach provides direct day-to-day mentoring, coaching, change management and systems support to assigned primary care teams in Northern Health. The Coach is responsible for directly guiding the primary care team through the development, implementation and continuous improvement of local interprofessional processes, protocols, and systems that apply Northern Health’s strategic objectives to the specific primary care objectives of the local patient population. Using established quality improvement methodologies including LEAN and other principles, strategies, and tools, the incumbent uses best-practice coaching strategies to ensure effective on-the-job application of established quality improvement strategies.
The Coach will support quality improvement initiatives by working directly with members of the primary care team to assess current work processes and practices, apply established design, implement preferred practices in the local context, and evaluate outcomes. The Coach works with teams to enhance care delivery, increase patient safety, improve patient and staff experience, and contribute to effective and sustainable primary health care delivery at the local level. The role promotes evidence-based systems and tools in alignment with Northern Health strategic and operational plans. The Coach engages Managers, Leaders, and front-line staff to increase capacity for promoting a culture of continuous quality improvement in providing front line primary care.

Starting salary will be approximately from $90,770 to $113,462 and will be based on education, training, experience, and salaries of similar positions.

Qualfications
•Baccalaureate Degree in Commerce, Business Administration, Public Administration, Health Administration, Education or a related field, with a focus on the public sector environment.
• Subject matter expert in proven quality improvement methodologies including LEAN.
• Five (5) to seven (7) years recent, related experience in quality/process improvement and education, preferably in a healthcare setting.
• Or an equivalent combination of education, training and experience.

Skills and Abilities:
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Knowledge of quality improvement principles, theory, and practice.
• Comprehensive knowledge of LEAN and ability to apply LEAN thinking in healthcare settings.
• Ability to foster innovation within a complex multi-stakeholder organization.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging specific community objectives and regional strategic objectives.
• Demonstrated strategic thinking and analytical skills.
• Proven ability to manage diverse groups and individuals through change initiatives and be able to resolve issues that arise throughout the process.
• Superior small and large group facilitation skills and individual coaching skills.
• Excellent interpersonal and communication skills.
• Courage and ability to foster collaborative partnerships using a team approach.
• High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to work independently and as part of a team.
• Valid Class 5 BC Driver’s License.

Community:
This position is flexible to any community in the Northern Health region. Explore our communities

More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high-quality, person-centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information
Please ensure you upload the following documents as part of your application:
• Registration number (if you belong to a regulated profession).
• Supporting documents for education and qualifications, such as:
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: