Director of Operations

Job Description

Job Description

Who We Are

For over 25 years, we've helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.

What truly sets us apart is our people. We're building a culture where you can grow, contribute, and make a real impact. Here, you're empowered to bring new ideas, solve meaningful challenges, and help shape the future of how organizations communicate with their customers.

If you're looking to take your career to the next level and be part of a team driving tech-enabled solutions, we'd love to meet you.

Doxim's next Director of Operations - Port Coquitlam, British Columbia

In this fully onsite role reporting to the Chief Operations Officer, you will be responsible for leading and optimizing daily print facility operations, overseeing production schedules, strengthening vendor partnerships, and ensuring the highest level of product quality. This role is ideal for you if you are capable of being both hands-on and think strategically, have high emotional intelligence, are data-driven in your approach, and are a proactive problem solver.

Key Responsibilities

• Lead, coach, and mentor a high-performing, highly engaged team which may span multiple groups and include managers and senior managers
• Create and own workforce plans, including staffing strategy that onboards and retains exceptional talent
• Develop and communicate departmental goals and strategy and facilitate goal planning for the team
• Adopt and reinforce company policies, processes, and programs
• Ensure adherence with the company's performance management and development process
• Assist in the creation of a culture that emphasizes strategy, guiding principles, and core values
• Communicate effectively & regularly with team members, peers, and leaders
• Establish and manage budget for assigned group
• Communicate financial and goal results, and KPIs to direct reports
• Effectively engage with internal and external stakeholders at all levels
• Drive utilization across the team and manage to an established workforce plan
• Assist in the improvement of business processes and system functionality, using change management best practices
• Other projects and duties as assigned.

Skills

• Manage, influence, recognize, motivate, coach, and develop a strong team of manufacturing employees
• Proven ability to manage through conflict
• Drive strategic alignment on priorities in close partnership with senior leadership
• Confident and decisive, with a strong sense of ownership and commitment to shared goals
• Excellent communication skills in English, both written and verbal
• Ability to simplify complex topics and communicate clearly to diverse audiences
• Ability to establish and maintain effective working relationships across the organization, working collaboratively as well as autonomously
• Strong problem‑solving skills, with the ability to clearly communicate findings to the team
• Ability to handle multiple priorities while meeting specific deadlines
• Highly detail‑oriented, with a focus on accuracy and follow‑through
• Ability to understand and apply applicable rules, regulations, policies, and procedures
• Proactive self‑starter with a strong ability to learn quickly and take initiative
• Flexible and adaptable, able to thrive in evolving environments
• Demonstrated readiness to take on challenging assignments and stretch opportunities

Qualifications

• 5-10 years managing a team in a production environment including involvement with facility maintenance, safety adherence, and quality control.
• Bachelor's degree in related field. Equivalent work experience in a relevant environment may be considered.
• General knowledge of HR practices, labour laws, and health & safety requirements in British Columbia
• Ability to work in a high pressure, deadline-oriented environment
• Occasional overtime/weekend work required with the ability to lift up to 50 lbs, stand for extended periods of time, and tolerate exposure to loud noises and vibrations.

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

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Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency