Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Barrie, ON, CA
At Twilight, we combine unique artistry and technical know-how to create spectacular, awe-inspiring spaces for our clients.Our goal is to make sure our partners have an experience they never imagin... Show more
Project Manager, Insurance Assessment.Deliver services as a Building Consultant or Cost Consultant on mid to large loss insurance claims and other construction related projects.Provide excellent co... Show more
Paul Davis - Simcoe County is currently looking for a Project Manager.At Paul Davis, we help homeowners put their lives together after a traumatic event.If you are passionate about helping others a... Show more
Our employer is a Toronto-based Zoho Advanced Partner with outstanding achievements in delivering high-quality services to clients using Zoho technologies.They are looking for an experienced.Busine... Show more
Electrical Engineer – Data Center Design.Electrical Engineer – Data Center Design.Be among the first 25 applicants.Direct message the job poster from Alliance Search Partners.Managing Partner @ All... Show more
Seeking a Project Manager to oversee project lifecycle from initiation to close-out, manage budgets, timelines, risks, and stakeholders.Requires minimum 3 years of experience in project management ... Show more
The Technical Manager provides technical and design leadership across Clearway’s preconstruction pursuits and major projects.The role integrates design, engineering, constructability, scheduling, t... Show more
Large wholesaler located in Vaughan seeks a Senior IT Manager to be responsible for the strategic leadership, operational management, and oversight of the information technology infrastructure and ... Show more
Join Redpath as the Data Team Lead, overseeing data engineering and reporting initiatives in the Connected Data program.Contribute significantly by mentoring and delivering high-quality data soluti... Show more
This senior-level role in Barrie, Ontario, involves leading complex automation projects from planning to commissioning, managing schedules, costs, and customer relations. Show more
Job Description As the Pre‑Construction Technical Manager at Doka Canada, you are responsible for providing technical and commercial support to drive sales performance, solution accuracy, and custo... Show more
Drive the technical architecture of Guidewire as a Senior Technical Lead, focusing on GOSU development and guiding best practices across PolicyCenter, BillingCenter, and ClaimCenter.In this critica... Show more
At Twilight, we combine unique artistry and technical know-how to create spectacular, awe-inspiring spaces for our clients.Our goal is to make sure our partners have an experience they never imagin... Show more
Seeking an Engineering Project Manager to oversee construction and equipment projects, ensuring they are completed on budget and schedule.Requires strong analytical and problem-solving skills, with... Show more
Lead transformative infrastructure projects as a Project Manager at Colliers Project Leaders in Central Ontario.Build relationships while managing complex client objectives and project delivery.Thi... Show more
Manage property restoration projects from assessment to completion, ensuring timelines, budgets, and quality, while building client relationships. Show more
Seeking a Project Manager in Barrie, Ontario to lead capital projects, manage client relations, and guide project teams.Requires 4-8 years of experience and a PMP designation. Show more
Manage multi-million dollar projects, including initiation, engineering, and commissioning phases.Collaborate with teams and customers. Show more
With a minimum of 8+ years of experience in the role, the Project Manager will lead, influence decisions, and proactively partner with operations teams, skilled trades, design, sales, senior manage... Show more
Direct message the job poster from Brooksource.Project Director – SaaS Modernization Program.Long-Term Contract (Funded through end of 2026).Government / Public Sector / Technology Modernization.Of... Show more
