Guest Services Attendant (Bellperson), Full Time Seasonal (April to September)

Company Description

As a Guest Services Attendant, you will play an important role in creating a memorable first and last impression for our guests. With a warm and engaging approach, you will assist guests with their luggage, escort them to their rooms, and provide information about the hotel and surrounding area. You will work closely with the Front Office team to ensure a seamless and personalized arrival and departure experience.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $24.35 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Greet guests warmly upon arrival and departure, creating a memorable first and last impression of the hotel
• Assist guests with luggage handling, storage, and timely delivery of luggage, messages, and other items throughout the property
• Escort and room guests, providing a personalized and engaging orientation of the guest room while highlighting key features, amenities, and services
• Maintain a visible presence in the lobby and entrance as an ambassador of the hotel, anticipating guest needs and offering assistance proactively
• Provide thoughtful recommendations regarding hotel services, local attractions, dining, and transportation options
• Collaborate closely with Front Desk, Concierge, and other departments to ensure seamless and personalized guest experiences
• Drive the hotel’s luxury courtesy vehicle when required, ensuring safe, professional, and courteous transportation for guests
• Park and retrieve guest vehicles efficiently while following all valet procedures and safety standards
• Maintain cleanliness and organization of the entrance, lobby, and luggage storage areas
• Handle guest belongings with the utmost care and professionalism
• Other duties assigned

Qualifications

Your experience and skills include:

• Previous experience in hospitality or guest service is an asset
• Friendly, professional, and service-oriented personality
• Strong communication and interpersonal skills
• Knowledge of the local area and attractions is an asset
• Ability to work flexible schedules including evenings, weekends, and holidays
• Valid driver’s license and Driver’s Abstract

Additional Information

Your team and working environment:

As part of the Front Office team at Fairmont Pacific Rim, you will help create memorable moments for guests from the moment they arrive. Our team is committed to delivering personalized service and maintaining the highest standards of hospitality in a dynamic and welcoming environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS