Description:
Marsh is seeking a dedicated and experienced Account Executive to join our Marsh Commercial Property & Casualty team based out of one of our Canada locations (Toronto, Montreal, Calgary, Edmonton, Vancouver or Quebec). This experienced professional (5+ years’ experience) will support and manage accounts brought in by producers, working in close partnership to drive new business growth and deliver exceptional client service. The successful candidate will be responsible for day-to-day account management, including renewals, policy administration, and client communications, while leveraging strong risk evaluation and financial/loss analysis skills. Coordination with underwriting, claims, and risk consulting teams is essential to provide comprehensive solutions. A key focus of this role is delivering a ‘white-glove’ onboarding experience for new clients, ensuring high-touch, proactive communication, detailed implementation plans, and personalized support until clients are fully onboarded.
Key Responsibilities:
Partner closely with producers to support new business development and manage a growing book of commercial Property & Casualty accounts.
Deliver excellent customer service standards, ensuring all client interactions are professional, timely, and solution-oriented.
Lead ‘white-glove’ onboarding for new clients, including proactive communication, detailed implementation planning, and personalized handholding throughout the onboarding process.
Manage day-to-day account activities such as renewals, policy administration, and client communications to maintain client satisfaction and retention.
Evaluate client risks by analyzing loss experience, cash flow, and financial data to develop tailored insurance solutions.
Prepare and present competitive proposals aligned with client needs and Marsh’s product offerings.
Collaborate with underwriting, claims, and risk consulting teams to ensure seamless service delivery and comprehensive risk management.
Maintain accurate client and sales data in CRM systems, supporting reporting and business growth objectives.
Monitor market trends and regulatory changes within Ontario’s commercial insurance landscape to ensure compliance and advise clients accordingly.
Identify and pursue cross-selling and upselling opportunities within existing accounts to support growth targets.
Qualifications and Skills:
5+ years of experience in Property & Casualty insurance or risk management, preferably within the Ontario market.
Active Ontario Property & Casualty license or willingness to obtain.
Proven ability to deliver exceptional customer service and manage complex client relationships.
Strong analytical skills with the ability to interpret financial statements, loss data, and risk factors.
Excellent communication and interpersonal skills, with a talent for building and maintaining trusted relationships.
Proficiency in CRM systems and Microsoft Office applications including proficiency in Excel and Power Point.
Bachelor’s degree or equivalent experience preferred.
Preferred Attributes:
Experience managing multi-line commercial insurance accounts and supporting complex client needs.
Demonstrated success in sales support roles, contributing to business growth and client retention.
Professional designations such as CIP, CRM, or equivalent advanced training in insurance or risk management.
Proactive, resourceful, and highly organized with strong problem-solving skills.
Ability to thrive in a collaborative, fast-paced environment.
Account Executive- Commercial Property & Casualty • Burrard,Vancouver
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